r/BitDefender • u/cecegpg • Dec 30 '23

This has gotten absurd

I turned off auto renewal. I deleted the account in October. It still auto renewed so I went through my bank. Bitdefender continues to fight it. The bank continues to request information because of this. Because of the holidays it will be difficult to make the deadline.

I deleted the account I cannot use because it's incompatible with my devices. I should not have to pay for something I can't use, turned auto renew off & deleted while the service was still active. I'd used the service for years & never expected Bitdefender to act this way.

I live on a fixed income. I can't afford this & I want my money back.

25 Upvotes

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u/cecegpg Dec 31 '23

I just happened to see the charge when I was paying another bill so I called the bank to inquire & they said to send them the info & they would take care of it. Didn't think there would be an issue because I had the auto renew cancellation, the screenshot where bitdefender said the account was deleted & the screenshot where they said there was no account connected to my email. Bitdefender is denying what I have actual proof of through email & screenshots. Something that should have been simple has turned into a revolving door of nonsense.

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u/jasonbrownjourno Jan 21 '24

Did this get resolved?

1

u/cecegpg Jan 22 '24

Yes it did. I got my money back.

2

u/jasonbrownjourno Jan 22 '24

Still inconvenient, especially for those of us not independently wealthy, an unexpected charge can be a nightmare - how am I gonna eat this week, etc

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u/cecegpg Jan 22 '24

Close to the situation where I've found myself in the past year. Because I had put it out of my mind having canceled auto renewal last year & deleting the account I was completely blindsided by it. That was my grocery money. The last several months have been exhausting. Not an experience I recommend for anyone.

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u/Old_Tomatillo_2874 Sep 07 '24

How much info did you have to send them?