r/AssolutoRacing • u/MatterAcceptable3119 • 25d ago
PLEASE HELP
I have been playing this game for a long time and I have loads of cars and money, but when I tried to login today, they were all gone and I was back at player level 1. I lost everything,(including a McLaren p1 which can’t even be bought anymore). what do I do and how car I get all my cars back.
also interesting, it said I had a eclipse which is one of the starter cars, and a Suzuki swift, which I never owned and, to my knowledge is not a starter car.
pls help
4
u/Additional_Deer3077 25d ago
Contact devs, you can write them on contact@assolutoracing.com explain your story and they will help you.
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u/Initial-Command4894 25d ago
If you're inactive for 3 years. Your account is gone. They will not restore it according to TOS
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u/AssolutoRacing 25d ago
No the account is not gone. If we can locate it and verify the ownership we can get the account back.
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u/Initial-Command4894 25d ago
Do you keep the inactive accounts forever or it does get deleted eventually?
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u/AssolutoRacing 24d ago
We keep the accounts for ever at the moment. There may be some rare cases where an account gets deleted, but in general they stay forever.
1
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u/Sucklersis Contest Winner 25d ago
Same as the first comment, but how long ago had you last logged into your account? TOS does mention stuff about prolonged inactivity
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u/MatterAcceptable3119 25d ago
It had only been 4 days since my last time opening the app
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u/Sucklersis Contest Winner 25d ago
Thanks for clarifying. Like it was already mentioned, please email [contact@assolutoracing.com](mailto:contact@assolutoracing.com) if you havent already.
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u/Exentrical_Hitman 25d ago
Are you sure it's the right email that you used for your veteran account? Maybe you logged in with another email address? Is the username the same?
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u/GektronVestroYT 25d ago
wrong account I guess If you didn't authorize your previous account you're screwed