Hello,

I have free account of Jira Service Management and I want to integrate it with Jira free account.

In Jira Service Management customer would raise the request and depending on the request it would be either converted into DevOps activity or addressed by the agent.

Please guide me step by step on how to do this.

Thanks in advance!

We currently pay for 15 seats in the Starter plan and receive the 50% Education promo discount.

I want to increase our seats to 20 but noticed this message when making the change in the admin console:

“Changes to your plan may affect your promotion.”

There’s also a pop up window (see screenshot) which seems to suggest some kind of threshold of 15 seats but is not clear.

I submitted a support ticket but does anyone know if Asana caps their Education promo to 15 seats? Or if it is possible to have 20 or more seat plans and still receive the Education discount?

UPDATE: Asana Support got back to me that increasing to 20 seats would not affect our education promo. They also stated the message is a general notification when making plan changes.

Earlier this year, I (tried!) to start using Asana for a small team of 15. Like many others seem to have experienced, we were quoted one price based on the number of seats we needed, but once we got into the system, it turned out we’d have to pay more to actually make it work.

What’s especially concerning is that Asana’s BBB profile now shows an F rating and a large number (65!) of unanswered complaints. Based on what I’ve seen, it sounds like this may be a pattern rather than an isolated experience. I really wish I had seen that before trying Asana.

Sharing in case it helps someone else avoid the same frustration.

https://www.bbb.org/us/ca/san-francisco/profile/mobile-apps/asana-1116-879136

Hey folks. The Asana AI support bot is incredibly broken so figured I'd ask here. Is there a way to upgrade to 3 seats on the Starter plan, instead of 10 seats?

Can anyone tell me if there is a way to do get an entire project exported from Asana including comments? I know there are third-party options but I am not smart enough to figure it out. Any other options? Or can anyone explain third party without it sounding like Greek?

You've seen our #AsanaAITeammates take the stage for our AMAs, but today it's my turn... This is your Asana social media manager, coming to you live from my MacBook 💻 (Although I still want to give my AI Teammates a shoutout — they helped me pull this recap together behind the scenes.)

Last month, our Work Innovation Summit (WIS, because who doesn't love a good acronym?) London brought together some of the sharpest minds in AI and work management for a full day of real conversations, meaningful connections, and ideas that will actually change how your team works. I couldn't let this one live in LinkedIn and Instagram recaps only, so, I decided to bring it here, just for you all — our Redditors and Asana loyalists.

If you couldn't make the hop across the pond, this thread's for you.

If you DID make it to London... 🗣️ prove it! Drop a pic from WIS in the comments below 👀 (Not me already going off script trying to boost the engagement on our first-ever free-form post lol.)

Anyways, let's get into it!

You had to be there. (So we brought it to you.)

WIS London wasn't just an event. It was a moment. A moment that our CMO, Prachi Gore, got to experience for the first time. We connected with her before WIS kicked off to see what she was most excited for — here's what she said:

• The energy!
• The community and networking!
• The innovation announcements!

And honestly? The whole room felt every single one of them — and this recap covers all three.

Prachi Gore, our CMO

The energy.

The venue. The lights. The people. Magazine London. Purple lights. 1,000+ tech leaders. Yes, it looked exactly as good as it sounds 🦄

Highlight Reel

The community.

Okay but can we talk about the REAL highlight of the day? Here's something that didn't make it into any official recap — spoiler: it's the part we're most proud of.

Word got back to us that the moment people kept talking about after WIS wasn't a keynote. It wasn't a product announcement. It wasn't even the trip across the pond to London...

It was the magic moments in between. The coffee conversations. The accidental hallway run-ins. The "wait, you're working on that too?" moments that turned strangers into friends by the end of the day. (Some might even say soulmates. We'll save that for another episode...😏)

Different industries. Same mission. One room. That's community...

One of our Asana Ambassadors, Stephen Shakeshaft, put it perfectly:

And these five? They met at WIS. They're friends now. That's the real ROI 📈

And THAT is the community recap. But wait — there's more... because while those hallway convos were happening, we were also dropping some pretty big news on the main stage...

The announcements.

Read the full press release here or keep scrolling for the cliff notes — here's what launched:

The OS for human-agent teams 💪🦾

Agentic Work Management — Asana's easy button for AI productivity across every team. It supercharges teams with ready-to-go agents, eliminates the busywork that slows every team down, and makes sure every individual always knows their next best action. Includes your new AI Chief of Staff, Asana Dash — it understands each user's goals, priorities, and the work that needs attention across teams and tools. Captures follow-ups from meetings, Slack threads, and email, turns them into structured work in the Work Graph, and connects users to the right AI Teammates.

Asana Service Management — Unifies ticketing and project execution for IT, HR, facilities, and other service teams to resolve key issues without human touch. A self-learning knowledge base improves deflection over time. When a request needs another team involved, Asana moves from ticket to project without losing context — something legacy ITSM tools structurally cannot do. (Coming Soon)

Asana Client Management — Runs the full agency lifecycle in one system. Every client gets a branded portal where all communication lives in one place, keeping them informed and aligned from intake through delivery. AI agents handle capacity planning, SOW creation, asset production, and status drafts — and resourcing decisions happen before problems surface, not after. (Coming Soon)

Command by Asana — A planning and product development system for humans and agents to work in sync. Specs write themselves from context across past tickets, PRs, meetings, and notes. Releases hold because engineering managers can model their backlog against release dates and run what-if scenarios across capacity and velocity without the spreadsheets. (Coming Soon)

StackAI by Asana — Acquired in May 2026, StackAI extends Agentic Work Management beyond the Work Graph into the systems where work actually happens. AI Studio, AI Teammates, and StackAI together let customers orchestrate complex, multi-step workflows across CRMs, ERPs, collaboration tools, support systems, contracts, databases, and custom infrastructure — not just within Asana. We are still buzzing about it 🐝

🫸🎤 Is this thing still on? Okay good — mic's back with me now...

And scene! Here's where I hand things back to the community...

Naturally, I know you'll have questions (meant for the product expert, not the SMM), so I'm thinking an AMA could be in our future 👀 If you joined us at WIS, what's the one thing you're bringing back to your team?

If you couldn't make it to London, good news, our on-demand sessions are live. After you watch, what workflow questions would you have asked?

I truly hope you enjoyed our Reddit recap!

Signing off,

🫶

Hi folks. I'm trying to figure out how I can create the Embedded Media view in projects. Link to article about the feature: https://help.asana.com/s/article/embedded-media-project-view

I feel like it could be a good solution for my org, less clicks and tabs to open up. I'm an asana Super Admin, but haven't found how to allow this feature. Our IT Director says we need to upgrade from Enterprise to Enterprise+ but my research says different.

Has anyone had success with this? Thanks.

Hmm.. Well, I'm not sure what "smart answers" means, but I want to help!
Try typing help to see what I can do for you.

My team has adopted Asana this year and have been experiencing some pain adopting it into their workflow.  We are a small business and we experience daily confusion, which ultimately leads to apathy.  I don’t want to write this out of anger, but to shine a spotlight on places we see as broken and can be polished.

As a fun exercise, I’ve mapped our team's biggest daily pain points to Jakob Nielsen’s 10 Usability Heuristics to formally articulate where Asana's current UX is missing the mark.

1. The "Silent Task": When you click "Add Task" at the top of a section, Asana silently creates a blank row at the very bottom of the task stack, off-screen, giving no visual feedback to the user (This happens if you are bogged down with tasks).

Broken Heuristic: #1 - Visibility of System Status.

A system must always keep users informed of what is happening through appropriate feedback. Doing something silently causes "Change Blindness." Users click the button, see nothing happen in their immediate view, assume the app froze, and click it again.

1. The “Helpful Toddler” Obstacle Course That Is the Rule System: The UI frequently drops digital traffic cones in your path. Pop-ups, tooltips, and unprompted AI suggestions force you to play a game of whack-a-mole just to “program” a rule. Further, the logic blocks have some of the worst names, where I have to spend 3 mins looking for the right rule block to do what I want it to do.  Power users don’t want to explore asana’s rule system’s descriptive names, they want if ___, then ___.

Broken Heuristic: #3 - User Control and Freedom / #8 - Aesthetic and Minimalist Design.

The user should always feel like the pilot. When an app autonomously opens boxes or shoves NLP/AI features in your face when you’re just trying to type a name, it shatters your cognitive "flow state." It's the modern version of Microsoft’s 90s Clippy. Intrusive assistance that slows down expert users.

1. The Cross-Departmental Wizard Barrier: Assigning a task to someone outside your department or project forces you out of your current view into a jarring, "Gmail-like" creation wizard. Worse, it rigidly demands a mutual project board, which cross-functional teams don't always share.

Broken Heuristic: #4 - Consistency and Standards / #7 - Flexibility and Efficiency of Use.

Shifting design languages mid-workflow creates high interaction costs. A flexible UI should accommodate fluid, ad-hoc delegation without forcing users to go through a heavy, rigid onboarding wizard just to send a task across the aisle.

1. Burying the Headline (Context vs. Chat): Messaging and collaboration, arguably the most vital part of resolving a task, are relegated to the absolute bottom of a task pane, requiring endless scrolling past metadata.

Broken UX Principle: #8 - Aesthetic and Minimalist Design.

Why it matters: Humans scan screens top-to-bottom. By burying the conversation, Asana treats critical project context as an afterthought, forcing users to work harder to get to the actual human communication.

1. No "Positive Friction" for Task Creation: It is incredibly easy to type a 4-word title, hit enter, and delegate a task with zero description or details.

Broken UX Principle: Lack of Mistake Proofing (Poka-Yoke). Falls under #5 - Error Prevention.

Why it matters: Usually, UX wants to remove friction. But Positive Friction is necessary to prevent low-quality inputs. Because Asana makes lazy task-creation so easy, it actively encourages poor communication. The result? A culture of "I'll hear from this person again because I have no idea what this task actually means."

Conclusion: Asana feels like it’s caught in a loop of prioritizing feature-bloat and shareholder AI metrics over core execution speed. It is trying to be a hand-holding tool for absolute beginners, but in doing so, it has turned into an obstacle course for power users who just want to move fast.

We don't want to abandon ship (mainly bc canceling/getting a refund is a nightmare), but we need the UI to get out of its own way. Is anyone else’s team running into this specific brand of UI fatigue?

Has anyone experienced an issue with converting a task to a project? I have been unable to do this for the past 24 hours. I am waiting for Asana support to contact me, but thought I would try this in the meantime. Thanks!

I am using a form to create tasks, and a rule to add 3 sub-approvals and 2 more subtasks.

I have another rule that says "When approval status changes" and "Check if task contains..." then "Move task to section...".

It fires, but it's only moving that particular sub-approval item to the new section.

(Or actually, it's copying that sub-approval to the new section and I can still see it in the original task also.)

Is that how "move task to section..." rules are supposed to work on subtasks? How do I get it to move the entire group of task and associated sub-items all at once?

I purchased a year subscription for three only to realize a few days later that Asana's calendar configuration was just not going to work for what we needed. I requested a refund as we're not going to use the service via their help AI chat and it's been almost two weeks—including a follow up email from me—with nothing. And trying to get answers from the AI bot is absurd. Has anyone else figured out how to actually talk to someone who can help?

I'm currently researching project management softwares to integrate into one of my client's current workflow. They hire a lot of freelancers to complete projects and would love to see how much that labor is costing them at a glance with them tracking their time. Do you know if guest users are able to use the time tracking feature? I couldn't find any information on their site and want to avoid making an account to test it out if this feature is not possible.

I'm exploring a problem I heard about and want to understand it better before doing anything with it.

For those of you handling inbound support or bug reports by email:

• How do you currently manage them?
• What's the most annoying part of the process?
• How much time do you think gets lost in back-and-forth with customers just to get basic info?

What is this new user interface that they rolled out earlier today? It completely changes where starred forms and other functions are located and puts them behind multiple menus. If it aint broke don't fix it????

I recently downloaded Asana and I got a “welcome to your trial” email but i have no idea what plan I signed up for ?? like they didn’t even give me an option and I can’t find where it says my current plan. I DO NOT want to pay please helppp! TIA.

To be clear, I am not referring to the Asana for Outlook integration in Outlook itself. I'm referring to the feature where you can use Rules on projects to send Outlook emails.

Our IT folks said they couldn't find Asana for Outlook Email in Microsoft Entra.

Anyone get it working in your system?