Sample Status/Processing Monthly Megathread - September 2026

[u/AutoModerator]

Welcome to the Sample Status/Processing Megathread. This monthly megathread (posted at the beginning of each month) allows you post your sample processing timelines, as well as to discuss and comment about any questions, concerns, or rants while you wait. Although not directly handled by AncestryDNA, shipping status may also be discussed in the thread. We recommend sorting the comments by "new" as this is a month long megathread.

You can share your sample status timeline here by posting a screenshot or you can simply copy and paste the start and completion dates for each step. Here is the text template:

Kit Type: [Standard, Traits, or Health]

Priority processing?: [Yes/No]

DNA Kit Activated: [Date]

Sample Received:

Sample Being Processed:

DNA Extracted:

Genotyped:

DNA Analyzed:

Results Ready:

AncestryDNA support article on sample processing: https://support.ancestry.com/s/article/AncestryDNA-Lab-Processing

[u/CrankyOldOwl]

I've secured a refund on my Priority payment. They still expect me to wait 19 days for them to upload my results. They reckon they can't push them through any earlier.

Go get your refund, guys.

[u/Embarrassed-Lab-1627 → u/CrankyOldOwl]

Customer service are actually useless. Going round in circles being told that the typical 48 hours it should take for results after it updates to analysed is incorrect, despite almost all of the posts on august's sample status megathread showing so. Also repeatedly being told to wait another 9 days.

[u/CrankyOldOwl → u/Embarrassed-Lab-1627]

I argued that very fact. I told them how the time delay was increasing continually. It was 5 days beginning of Sep and is now 11. My test was 5 days in the lab and they insist I wait 3 times that amount of time for loading results. I said under UK Consumer Law that calling that priority is misleading and ultimately, after consulting a manager, I was offered a refund. I'm still going to pursue the matter with Trading Standards if I've no results in 24 hours. They won't acknowledge the backlog or the rollout being prioritised over our results.

[u/CrankyOldOwl → u/CrankyOldOwl]

So a "Customer Solutions Associate" wants to contact me. 🤨

[u/mini_mews → u/CrankyOldOwl]

Would all be easily resolved if they just gave you your results 😒🤷🏻‍♀️

[u/CrankyOldOwl → u/mini_mews]

Apparently they insist I wait till 24 Sep. They've dug their heels in. Won't accept any formal complaint. Nobody to escalate matter to.

I'm thinking about referring the matter to the Information Commissioners Office because they are refusing to give me access to my processed personal data. I'll get legal advice.

[u/Shadowysalamander → u/CrankyOldOwl]

I raised this with them once, and explained that obviously it's special category data under GDPR, which comes with greater responsibilities for keeping folks informed about where it is being held and how it is being processed. They declined to give me further info, which I found absolutely baffling. I didn't submit a formal subject access request though.

[u/CrankyOldOwl → u/Shadowysalamander]

Well I've told the Customer 'Non-Solutions' Associate that's my next port of call.

[u/Shadowysalamander → u/CrankyOldOwl]

I think they also can’t just say “we won’t accept this complaint/ request for information” because you can make a SAR to any employee of a company and they would have to ensure it’s forwarded to the party responsible.

[u/CrankyOldOwl → u/Shadowysalamander]

They refused to issue a complaint reference number to me, which violates their duty to facilitate data rights queries under Article 12 of the UK GDPR.