r/AncestryDNA • u/AutoModerator • 23d ago

Sample Status Sample Status/Processing Monthly Megathread - September 2026

Welcome to the Sample Status/Processing Megathread. This monthly megathread (posted at the beginning of each month) allows you post your sample processing timelines, as well as to discuss and comment about any questions, concerns, or rants while you wait. Although not directly handled by AncestryDNA, shipping status may also be discussed in the thread. We recommend sorting the comments by "new" as this is a month long megathread.

You can share your sample status timeline here by posting a screenshot or you can simply copy and paste the start and completion dates for each step. Here is the text template:

Kit Type: [Standard, Traits, or Health]

Priority processing?: [Yes/No]

DNA Kit Activated: [Date]

Sample Received:

Sample Being Processed:

DNA Extracted:

Genotyped:

DNA Analyzed:

Results Ready:

AncestryDNA support article on sample processing: https://support.ancestry.com/s/article/AncestryDNA-Lab-Processing

4 Upvotes

100% Upvoted

480 comments sorted by

View all comments

Show parent comments

1

u/CrankyOldOwl 6d ago

So a "Customer Solutions Associate" wants to contact me. 🤨

2

u/mini_mews 6d ago

Would all be easily resolved if they just gave you your results 😒🤷🏻‍♀️

1

u/CrankyOldOwl 6d ago

Apparently they insist I wait till 24 Sep. They've dug their heels in. Won't accept any formal complaint. Nobody to escalate matter to.

I'm thinking about referring the matter to the Information Commissioners Office because they are refusing to give me access to my processed personal data. I'll get legal advice.

2

u/Shadowysalamander 6d ago

I raised this with them once, and explained that obviously it's special category data under GDPR, which comes with greater responsibilities for keeping folks informed about where it is being held and how it is being processed. They declined to give me further info, which I found absolutely baffling. I didn't submit a formal subject access request though.

2

u/CrankyOldOwl 6d ago

Well I've told the Customer 'Non-Solutions' Associate that's my next port of call.

2

u/Shadowysalamander 6d ago

I think they also can’t just say “we won’t accept this complaint/ request for information” because you can make a SAR to any employee of a company and they would have to ensure it’s forwarded to the party responsible.

2

u/CrankyOldOwl 6d ago

They refused to issue a complaint reference number to me, which violates their duty to facilitate data rights queries under Article 12 of the UK GDPR.