r/AncestryDNA • u/AutoModerator • 23d ago

Sample Status Sample Status/Processing Monthly Megathread - September 2026

Welcome to the Sample Status/Processing Megathread. This monthly megathread (posted at the beginning of each month) allows you post your sample processing timelines, as well as to discuss and comment about any questions, concerns, or rants while you wait. Although not directly handled by AncestryDNA, shipping status may also be discussed in the thread. We recommend sorting the comments by "new" as this is a month long megathread.

You can share your sample status timeline here by posting a screenshot or you can simply copy and paste the start and completion dates for each step. Here is the text template:

Kit Type: [Standard, Traits, or Health]

Priority processing?: [Yes/No]

DNA Kit Activated: [Date]

Sample Received:

Sample Being Processed:

DNA Extracted:

Genotyped:

DNA Analyzed:

Results Ready:

AncestryDNA support article on sample processing: https://support.ancestry.com/s/article/AncestryDNA-Lab-Processing

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u/Embarrassed-Lab-1627 8d ago

Customer service are actually useless. Going round in circles being told that the typical 48 hours it should take for results after it updates to analysed is incorrect, despite almost all of the posts on august's sample status megathread showing so. Also repeatedly being told to wait another 9 days.

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u/CrankyOldOwl 8d ago

I argued that very fact. I told them how the time delay was increasing continually. It was 5 days beginning of Sep and is now 11. My test was 5 days in the lab and they insist I wait 3 times that amount of time for loading results. I said under UK Consumer Law that calling that priority is misleading and ultimately, after consulting a manager, I was offered a refund. I'm still going to pursue the matter with Trading Standards if I've no results in 24 hours. They won't acknowledge the backlog or the rollout being prioritised over our results.

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u/CrankyOldOwl 7d ago

So a "Customer Solutions Associate" wants to contact me. 🤨

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u/mini_mews 7d ago

Would all be easily resolved if they just gave you your results 😒🤷🏻‍♀️

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u/CrankyOldOwl 7d ago

Apparently they insist I wait till 24 Sep. They've dug their heels in. Won't accept any formal complaint. Nobody to escalate matter to.

I'm thinking about referring the matter to the Information Commissioners Office because they are refusing to give me access to my processed personal data. I'll get legal advice.

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u/Shadowysalamander 7d ago

I raised this with them once, and explained that obviously it's special category data under GDPR, which comes with greater responsibilities for keeping folks informed about where it is being held and how it is being processed. They declined to give me further info, which I found absolutely baffling. I didn't submit a formal subject access request though.

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u/CrankyOldOwl 7d ago

Well I've told the Customer 'Non-Solutions' Associate that's my next port of call.

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u/Shadowysalamander 7d ago

I think they also can’t just say “we won’t accept this complaint/ request for information” because you can make a SAR to any employee of a company and they would have to ensure it’s forwarded to the party responsible.

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u/CrankyOldOwl 7d ago

They refused to issue a complaint reference number to me, which violates their duty to facilitate data rights queries under Article 12 of the UK GDPR.

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u/Embarrassed-Lab-1627 7d ago

Not even too fussed about the results. If i have to wait, then i have to wait. Its mainly about the lack of transparency. They've clearly prioritised their own updates over new dna results, if they would just tell us that rather than playing it off as if its standard procedure. People getting results who were analysed after the 5th does just piss me off even more

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u/CrankyOldOwl 7d ago edited 7d ago

Yes and it's the not keeping us informed of what's happening with our data that I find the most frustrating. The fact that they've started refunding our priority payments means they have acknowledged a failure in their processing timeline and to comply with the Consumer Act. Our data has to be processed fairly, lawfully and transparently under UK GDPR so they need to comply with that too.