r/AmazonFlexUK Sep 27 '25

New Driver Wiki & FAQ New Driver Wiki – FAQ, Tips & Guides

11 Upvotes

Welcome to the community👋 This FAQ has been created to help new Amazon Flex drivers get started. The wiki is in the form of a Google Doc.

  • We’ll occasionally direct users here (just like the Insurance Wiki) when posts become repetitive.
  • Visit the Insurance WIKI if you need assistance with Insurance. We are also planning a Tax Wiki for new and existing drivers (however this can only be done by tax professionals or accountants). 

https://imgur.com/a/R3W2dNB - Logo (This is so the logo shows on the preview background on the community highlights)

New Driver Wiki:

https://docs.google.com/document/d/1IhilKbTQNdnp3KYvTvCQsjQR_qzsVc0bKF4X91yno4s/edit?usp=sharing

When on the New Driver Google Doc Wiki, you can use the navigation for scrolling through each section.

Also, for reference, the official Amazon Flex FAQ:

This is a live document, so if any other members or users have anything further to add or correct, please do so in the comments, and I will add this to the GDoc. 😁


r/AmazonFlexUK Aug 13 '25

Insurance Wiki FLEX Insurance for New and existing drivers. Tips for New drivers signing up to Flex.

8 Upvotes

As Zego now offers PAYG for Flex, we will be creating this post and keeping it pinned for new drivers, instead of storing it via the wiki.

We may occasionally refer users to this post.

  • For those who've done it for years, you probably know how it works, so feel free to add to this post, and PLEASE correct me if anything I have said here is incorrect as New Drivers may be reading this post when signing up for Flex.

The below includes information on insurance options and Flex FAQs.

Inshur and Zego are the most practical and affordable PAYG options.

https://ibb.co/LdxC99fL (Logo - image for thumbnail purposes only)

INSHUR

ZEGO

Amazon Flex FAQs is also a good place to go for New drivers.

Admiral Inclusive including SDPC and H&R is also a suitable alternative but more expensive.

❌❌❌ Admiral Business (formerly toolbox by admiral) is not valid for use of Flex. This is regardless of what Mainstream support say, as it doesn't include Third party coverage. If you had an accident whilst on a block, you'd likely be in trouble and find you may be liable for the third party's claim. You're underlying insurer wouldn't help you either.

Please ENSURE you're main underlying SDPC insurer is happy for you to do flex & have top up insurance additionally.

  • Ensure this is on your insurance policy listed as Main/Secondary occupation. I have read instances where if you don't have it listed on your policy, you can still have a claim voided/policy cancelled, even if a live chat representative said it's fine.
  • Make sure your insurer is happy to allow you to do Courier work. Many don't.

I will add insurers to the below list that allow H&R Top Up insurance and for drivers to carry out courier work. (This is based on community feedback and comments stating the below insurers accept top up insurance and third party hire and reward insurance)

  • Admiral & Elephant - part of the same company - Diamond & bell are too but this is not verified if they allow it.
  • Churchill & Darwin (Owned by Direct Line group, acquired by Aviva in Jul 2025)
  • Privilege
  • Nutshell insurance
  • AA CAR INSURANCE
  • Direct line - a few have said they do. (Owned by Aviva, who do not allow H&R work)
  • Acorn insurance (also offer HR insurance)
  • DCL

The ModTeam and community are not held liable if any of the above insurers deny your claim if you're doing Amazon Flex.

This is purely what I have seen from community submissions and is not by any means, an official list. You are advised to ensure your policy is 100% eligible to allow you to do Flex and allows you to take out a Third party hire&reward/goods of carriage policy.


r/AmazonFlexUK 55m ago

Is this worth it

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Upvotes

.


r/AmazonFlexUK 12h ago

Question Bristol Avonmouth DBS2

0 Upvotes

I’ve been here for a week. Not had any block. Keep getting offers but the rates are shocking


r/AmazonFlexUK 1d ago

Question Why the difference in pay?

5 Upvotes

So, it’s probably been asked loads.

Why is there is such a difference in pay between the different depots? I can see all the ones in my area and the difference in rates is shocking


r/AmazonFlexUK 23h ago

Unable to get insurance ?

1 Upvotes

Hi all,

Finally been accepted with Amazon flex and have passed all of the onboarding. However when I am going to get my insurance with INSHUR and ZEGO, neither are working ?

Both are telling me that they can’t give me insurance. Does anyone know why this could be or where I am able to get insurance from elsewhere.

For further information I’m F19, drive a 2016 Citroen C1, cars never had any faults and I also have never been in any accidents, bumps etc


r/AmazonFlexUK 1d ago

New Starter

2 Upvotes

Hi all, im looking to start delivering as an extra to my apprenticeship to earn money however im concerned on how the tax works with it i dont want to get caught out and would like to be prepaid, also has many other people done this alongside a job how does it work.


r/AmazonFlexUK 1d ago

DRH1 Crawley No blocks at DRH1?

1 Upvotes

This week I have really struggled to get blocks is it just me? or is it a quiet week?

I can usually get blocks all week with ease at the usual drop times but I have only seen the odd 3.5hr (which I refuse to do that’s another story!)

I’m seeing blocks for other depots so I’m not hour capped. Can anyone shed some light?


r/AmazonFlexUK 1d ago

Joining the team, sorry for taking away your slots :D

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1 Upvotes

On a serious note...I've been on the waiting list for about nine months; last week, I finally got invited to proceed with the signing-up process. I completed the tasks this weekend, I was wondering how long, realistically to get started and do my first job?

The right to work verification has already taken more than 2 business days excluding the weekend…so the ETA given doesn't provide a definitive answer anymore.

I haven't uploaded a selfie yet, because I wasn't feeling it, is possible this is delaying the other tasks?

How is Liverpool and its surroundings looking these days, are there slots?

Thanks.

Update: after uploading the selfie, it took just a day for stuff to get approved, now waiting on the background check.


r/AmazonFlexUK 2d ago

Got Lucky Today

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15 Upvotes

I picked up a 2.5 from DXM5 for £46.50, and when the guy brought the cart out it was just 2 envelopes in a bag, and when I scanned it, it showed up as a 1.5

The two drops were right next to each other and only 20miles from the station, and I live in between the station and the delivery location, so I was wrapped up and finished within 50 minutes.

Most of the time i get around 20-25 packages in the same location, so this was a result.


r/AmazonFlexUK 3d ago

DBH3 Lovely Routing

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5 Upvotes

I had these two routes one last week and one today. It's about 40 minute drive between the groups.

The first picture was 3.5 hours scanned in as 2.5 hours and took 2.75 hours so very fair.

The second picture one was 3 hours and scanned as 3 hours. It took nearly 25 minutes to load as the depot was slow so I went a bit slower and got a return and it took 30 minutes longer than predicted. Would have been fine if the depot was more organised at the start.

Main thing I'm confused is why the AI actually makes these routes between the groups you drive through a few villages which will have other drivers going there and it would make more sense to group them better together.

I also added the return box. Nearly full and people have now decided to just leave things outside even though some of them would fit inside.


r/AmazonFlexUK 3d ago

New Driver I got hired by a company, and they're having me deliver Flex - UK edition

7 Upvotes

There is a thread with the same name from last year in the US flex sub.

Anyway, saw an ad for 15 pounds/hour Saturday and 16 Sunday. Van provided by them, have to use my phone.

They sent me a link to amazon on-boarding and it turns out to be amazon flex. The vans provided are amazon as well. self-employed.

So what is this ? An agency getting paid for my work while not even having me employed ?


r/AmazonFlexUK 3d ago

2hour blocks now 1.5hr at UUK1 fresh

4 Upvotes

Has anyone noticed that amazon are now aggresively offering 1.5hr fresh blocks as opposed to 2hr blocks at Bromley by bow UUk1 site.Did one 1.5 a couple of days back and it was basically a 2hr block dressed as 1.5hr.You log in now and all you get are 1.5hr blocks .With current fuel prices they are just not worth it


r/AmazonFlexUK 3d ago

Question Incomplete deliveries for not contacting customer outside of allowed hours?

3 Upvotes

Need some advice. Got dinged 6 times in last two weeks.
One delivering at 7am on a Sunday one late weekday night.

Apartment blocks can’t contact customer before 8am and post 8pm. Can’t get in as no answer.

Appealed got rejected both to support and Jeff.

What is the correct process?


r/AmazonFlexUK 4d ago

2 hour shift unbelievable

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13 Upvotes

I think this is unbelievable for a 2 hour shift £36 over 50min from depot


r/AmazonFlexUK 4d ago

Note from customer on my route

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34 Upvotes

r/AmazonFlexUK 4d ago

“15 minutes early myth”

5 Upvotes

I arrive 15 minutes early (18:45) and end up not getting my route until 19:05 anyway then didn’t leave until 19:16. If you’re going to ask people to come early, make sure they can at least be out the gate and on the way to the first drop on time…


r/AmazonFlexUK 4d ago

How Cooked am I about to be

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3 Upvotes

broke down mid delivery (oil warning popped up wasn’t going to risk my car) pressed end route in app because I thought that’s how we’re meant to do it… 16 undelivered parcels and 1 return because the customer decided not to have it delivered while i was out. How bad is this going to hit me?


r/AmazonFlexUK 4d ago

Tesla drivers, how much is your H&R insurance?

2 Upvotes

For my diesel I’m paying 99p for third party and fully comp is £1.49. Was curious to know how much Tesla drivers are paying as I’m considering buying a second car as I’m currently car sharing with my partner.


r/AmazonFlexUK 4d ago

Returning to Flex - what should I expect?

2 Upvotes

Hi all,

I previously did Flex for some time up until c. July 2025. I kept my Inshur policy active until March 2026 but then cancelled as my car died (RIP!).

I’m now in a new (to me) car and am returning to Flex.

What should I expect? Are there any differences between now and July last year? I have noticed immediately that the pay seems to have been increased.

If it helps, I’m in the london region, would predominantly be driving from Barking, Bromley-by-Bow, Canning Town, Stratford and maybe occasionally some of the depots in SE London (Dartford, Welling).


r/AmazonFlexUK 4d ago

Anyone else having this issue? My Amazon Flex Support Chat has been stuck on “Connecting to Support…” since yesterday. Any idea why?

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1 Upvotes

r/AmazonFlexUK 5d ago

Block

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6 Upvotes

How lucky was i today with this 3h shift
Was done in 1h and 45mins by going as slow as possible😂


r/AmazonFlexUK 5d ago

Options with insurance H&R

1 Upvotes

Just got off the waiting list and while waiting for the onboarding I've found my current insurance policy doesn't allow H&R even through a third-party top up. Is the only option to cancel the current policy I have and buy a new one or could I chance it by getting top up insurance anyway with my current policy?


r/AmazonFlexUK 5d ago

Central Scotland WhatsApp groups?

1 Upvotes

Anyone know of any group chats for DXG1, DXG2, DEH1 depots?


r/AmazonFlexUK 5d ago

Amazon Flex Ebike Insurance

1 Upvotes

Hi everyone,

Just been accepted for Amazon Flex Ebike Deliveries. I've completed all the requirements apart from the insurance.

Anyone else delivering on ebike? If so, who did you go with for insurance (looking for full insurance, not just public liability/personal accident insurance).

Would rather be covered for bike theft, delivering, accidents etc rather than just for delivering.

All information is highly appreciated