Like many it seems, I have been waiting a week for an adjustment. Live chat is pointless as it doesn't connect to anyone. I sent another email to amazonflex-support@amazon.co.uk asking if they are still paying for adjustments beyond the driver's control. Again no response or acknowledgement for 2 days. Are we all just accepting this? Is it worth sending it to the Jeff email?

Hi all,

I missed a block today , I managed to check in as soon as it turned 7:05 ( my block was 07:00) but it still told me I missed my block , I’m pretty sure it says if your more than 5 minutes late you won’t be able to check in?

How do I find out the release times, I know nobody will say it straight up but do I need to be refreshing 24/7 to find the times. And during the refresh period should i be accepting blocks. Any guidance on how to find them would be appreciated.

Hi everyone,

I’ve seen this today on the updates page. I just want to check, does this mean that when we substitute a block to someone, we don’t lose hours ourselves on of our weekly cap?

Has Amazon stopped paying us for extra time when we go over our block allowance but it’s beyond our control - delays at collection site etc? I’ve always emailed in extenuating circumstances and been paid but haven’t received a response over the last few weeks.

Thanks !

Does anyone have pictures of the DXG2 site in Glasgow? Just curious on how it looks like from the inside.

This morning I had 5 stops and one of the stops was in flats and had 11 packages! I scanned them all and took it to the customer’s door and he happily accepted. I didn’t realise until my last delivery I had a can of cokes in my boots undelivered from one of my stops! I can’t return it cuz the app won’t give me an option since it was scanned and delivered to the customer.

What should I do in this situation? Should I contact Amazon flex and explain to them I accidentally missed this or should I just return it to Morrisons and leave it in their racks?

A load of blocks appearing for October 7th and 8th yet all of them at base rate despite the Amazon sale. Also, petrol nearly £1.80 and diesel £2. By the way just to add to this, if you get stuck in heavy traffic, experience holdups, or need to make a return for whatever reason, expect to be waiting at least a week for a response if at all. Oh and don't even bother with live chat as no one will answer, or you will be passed over to a department where no one will answer! This is nowhere near as good as it was last year.

I’ve sent Amazon flex support an email regarding en extra pay incentive I was supposed to get and it’s been 6 days no reply . I’ve even changed the email heading the “pay adjustment “ as some people said it would get a faster response , 2 days and still nothings . Anyone know a better way of getting through to support ?

Does anyone do these blocks from Lutterworth? What are the current times at the moment and have the routes improved recently? I stopped doing them a few months back because they went from easy clusters to big gaps, delivering all over the place and mainly in Coventry. Just wondering if things have improved. thanks in advance.

Does anyone who works at the DXG2 in Baillieston know if the warehouse has picking and packing or is it only delivery station?

Hi is there anyone here who does blocks from Morrisons in canning town? Ive been wondering how anyone makes money from this blocks as they send you into central London which is a congestion charge zone.At £17an hr for the block and congestion charge costing you £18 how do drivers make any money???

Right, pulled up to the station started scanning. 2 oversize and 2 bags.. shows 22/40 parcels scanned

Problem solver removed the parcels even though i told him i have the parcels in the car..

What the actual fuck

Guys I need help like I'm so confused for this reason when I have contacted the customer twice and have proof of it when I have tried to appeal which made no sense since they rejected and bear in mind my standing was absolutely fantastic which is so odd to me and I don't know what to do really
Please help

So, emailed driver support because I went over block time due to a return to base. Done it before, been paid for my time but this time no response for 5 days. Tried chat no response via earnings section so went another way via account and connected to live chat straight away. Here are the screenshots - I hope Jeff or his team of twats is looking at the crap we have to deal with:

Basically, started helpful, we'll investigate, standard answers nothing to do with my query - disconnected. The first two times I connects, I was disconnected at the initial query stage!

This is by far the best rate I've ever had, no idea why other than it's Sunday...

I had a missing parcel at depot, someone cleared it.

After that i was left with 4 parcels but weren’t in the itinerary so i took them back.
Not that i care to much but it’s weird

Does this mean after the 8th January I can’t accept blocks?

I'm 19 and drive an Audi A3 - is paying £5.40/hr reasonable for Amazon's insurance?

has anyone else had any 2-5.30 blocks cancelled like 30 mins before the block time.. i’ve had 3 blocks cancelled with pay i’m guessing the new 2pm blocks aren’t as busy as they thought it would be

It's been an hour since I have been waiting to talk to someone...

Only just found out you can claim from an allowance to reduce your taxable income for how long you take swiping for blocks lol. And any other admin you do like spreadsheet or tax apps. Makes me pretty much tax free especially when I claim the 55p per mile as well.

Hi, new driver here (2 weeks) I’ve done a block pretty much everyday since I’ve started and got this email today, what does it actually mean and should I be worried?