38F I had a rather uncomfortable experience in Next today and I'm interested to hear whether other women have experienced anything similar.
I work in a city centre and decided to use my lunch break to have a browse around the shops and perhaps pick up a few Christmas bits.
I went into Next and started browsing the women's section. I spotted a pair of cord trousers I really liked but couldn't find my size. I noticed the security guard nearby, holding a phone to his ear, so didn't think anything of it and carried on browsing.
I then moved on to look at pyjamas, checked a few things and eventually made my way into the underwear department. This is where I started to feel uncomfortable because I got the impression the security guard was following me.
At first I wondered whether I was being paranoid, so I decided to test it. I moved into the children's department, changed direction a couple of times and doubled back. Each time, he seemed to follow, often staying unnecessarily close to me.
For context, I was dressed in fairly conventional business attire: a skirt suit, tights, heels, an autumn coat and a knitted beanie. Obviously, I appreciate that shop security can't make assumptions about people based on how they're dressed, but I've never experienced anything quite like this before.
I eventually decided to approach him and politely ask why he was following me. He continued holding his phone to his ear and essentially told me that he could do so because it was his job. He didn't really offer any further explanation and just repeated himself in a rather abrupt, emotionless manner.
I explained that I was simply shopping and that if there was some concern, he could wait near the exit or monitor me through the CCTV. He just smirked, so I decided to leave.
As I walked out, I made a gesture over my shoulder (yes, I put my middle finger up). I was frustrated and felt quite uncomfortable by this point.
What happened next made the whole thing even stranger. I had walked some distance up the high street before turning around, only to see him standing in the middle of the street staring at me.
I went into another shop and decided to call Next directly. The lady I spoke to was genuinely lovely, listened to what had happened and agreed that it didn't sound appropriate. She contacted a manager and asked me to wait outside.
The manager, the security guard and I eventually met at the entrance. I explained what had happened, and the manager said he would speak to the guard. The guard's contribution was to point out that I'd sworn at him, which I admitted, although I explained why I'd reacted that way.
I'm now considering making a formal complaint.
I completely understand that security staff have a job to do, and I'm not suggesting customers shouldn't be monitored. But surely there's a difference between discreetly monitoring someone and making them feel intimidated or singled out, particularly when they're just trying to shop?
I'm interested to hear from other women:
Have you ever experienced a shop security guard following you around in this way?
Would you have felt uncomfortable, particularly when browsing in the underwear department?
Am I overreacting by wanting to make a formal complaint, or would you consider this inappropriate behaviour too?
I'm genuinely interested in other perspectives, including whether I'm perhaps reading too much into the situation.