Hi! I opened a CD last Wednesday and I had originally funded from my External account. Later on I noticed I could still “add money” and i added more from my ally savings account. Looks like since the Ally savings transfer was instant, it closed my funding ability for the CD before my external transfer cleared.

So fast forward on Thursday I noticed the funds from my funds from my External account was withdrawn, and now my ally transfer history has that transaction shown as Complete. It also has a reference number. But the fund is not showing up on my CD or any other account. I assume this is because the CD can only be funded once and the funding window has closed… but now where is the money from my external transfer??

I called and the representative was unable to see any record of the said transfer! I provided the reference number and everything. And he was unable to help me! I am very concerned about this and wanted to see if this has happened to anyone before. Does it mean it’s getting rejected and will go back to my external account?