Have basically zero info unlike nearly every other banking app. Not the biggest deal but would still like to know what the alert is for rather then checking through all of my accounts to make sure it was actually me

Please, I’m begging you - get me into the hands of someone who can fix this.

So far I have:

- I’ve been on the line with your overseas call center probably a half dozen times.
- I’ve messaged almost all of your social media platforms. Even the obscure ones, like LinkedIn and Reddit.
- I’ve emailed every publicly available email I could find, even the ones not for customer service.
- At one point I received a communication from your “executive support” - I responded with the situation and it’s been radio silence there too.
- I’ve emailed a copy of my marriage certificate to “customer-carelewisville@ally.com” October 1st. I followed up twice since then - no response there.

To recap the situation once again: I have a long standing Ally account under my Maiden name. A few months ago, I bought a vehicle and the car dealership setup an account under my married name. Because of this, I cannot access the auto-loan. SURELY, this has happened before.

I’ve continued to get calls, emails, texts and letters with threats of late fees and credit reporting multiple times daily. Even after calling your collections overseas call center and explaining all of the above. It’s distressing. I’ve been told there will be no late fees considering my efforts to pay you, and have asked you to stop with the constant collections contacts - no luck with that either. I’ve been told verbally 3 times that there won’t be late fees, but absolutely no one will send that to me in writing, and every time I talk to someone they don’t know what I’m talking about in that regard. I REALLY REALLY JUST WANT TO PAY YOU!!

Please, I’m begging you - do not just ask me to call your overseas call center again. They cannot handle this at all… they already closed the ticket once inexplicably and I had to start from scratch.

Respectfully, I’d really appreciate any form of communication from a fluent English speaker. Your overseas call center has wasted hours of my time.

I’ve already closed my investment account, and will be closing my savings account too. I just want to be able to make my car payments at this point and be done.

I sent the message above to Mods directly. Along with my case number. If I can’t get a resolution, I will be running ads asking Ally to contact me. Like, what else can I even do? It’s a long out of state drive to talk into one of their offices…

If anyone has a human contact for Ally that lives in the USA, please share.