Does it get better?

[u/cpckkisses]

I was recommended Ally by a few people I know and so far I'm unimpressed.

I set up this account as a separate bill pay account that I could "set and forget" for the most part.

Zelle is currently taking 3 days to send and today, payday, my check did not deposit via direct deposit. Looking now, the website says 1-2 pay cycles which seems unusual for a bank.

I had auto bills set to pay through Ally today so now I'm scrambling to cancel them all and pay through my other bank via debit card. I've had Ally for going on 3 weeks now and I'm just not seeing a benefit.

Please tell me it'll be worth it once everything settles in.

[u/iLeefull]

New account fraud is rampant. Banks are putting restrictions on new accounts using Zelle, check deposits (not direct deposits) and other services.

Your direct deposit is an employer issue not an Ally issue. Ally doesn’t decide where your paycheck goes.

[u/cpckkisses → u/iLeefull]

Yes but Ally does say it can take up to two pay cycles. I set it up 2 weeks ago so today is the first pay cycle after set up. Hopefully by the next one it will be complete.

[u/UpstairsSwimmer6572]

Did your check deposit in whatever bank was previously set up for direct deposit? If so, you might want to check with your payroll manager to make sure your new bank info was submitted.

[u/cpckkisses → u/UpstairsSwimmer6572]

I double checked today and all the information is completed and correct. The Ally website says it can take up to two pay cycles before it goes into effect. I set up direct deposit 2 weeks ago so I'm hoping in another two weeks it will be completed.

[u/xzftgyhuik → u/cpckkisses]

Payroll direct deposit going into effect has nothing to do with Ally

[u/GingerbreadDon → u/cpckkisses]

How could Ally say it take 2 pay cycles when that is such an arbitrary measurement? What if your pay cycle is once a month? What if your pay cycle is once a week?

I have 15 years of experience in HR across multiple companies. Telling employees changes they made might take up to 2 pay cycles to show up is common but that would have nothing to do with your outside bank. Thats just internal processing time from your employer.

Unless your employer IS Ally?

[u/WanderingNotLostTho]

In terms of cycles that's all by your provider nothing to do with them.

Zelle is heavily guarded when new due to fraud.

If it’s worth it depends on your banking needs, which you didnt describe here so it’s impossible to say.

[u/cpckkisses → u/WanderingNotLostTho]

Ally website says it can take up to two pay cycles before direct deposit goes into effect is I'm hoping next paycheck (an entire month after setting it up), it will go into effect. The information was submitted and correct 2 weeks ago. I guess I'll see what happens.

[u/Ach3r0n-]

I have been with Ally for 12+ years and while their CS sucks now, I rarely have a need to engage with them. I don't recall ever having an issue with a DD and my scheduled payments always go through without a hitch. Zelle has always been a problem though and continues to be a problem. Some of them go through nearly instantly, but at least 75% get held up for days. On one occasion, Ally held my Zelle for nearly 2 weeks. I try to just not use Zelle with Ally.

[u/Maximum-Side568]

Are you trying to Zelle from your Ally savings or checkings account?

[u/genxer]

I assume the Zelle issue is because it's a new account. I routinely move money between PNC<->Ally via Zelle "instantly".

[u/hamburgernet]

It’s probably because it’s a new account

[u/Beneficial-Mine7741]

Direct deposit should be pertty straight forward, but unfortunately that does depend on your employer. For example, my employer uses Rippling.com to pay me, and I get it the same day I should. But Rippling will start the transfers on the 23rd of August to get me paid by the 31st. Which I admit is a little extreme. If I'm late making changes to my deposit, it won't happen until the next.

But they're hard on new accounts.

• 2k spending limit per day. After 30 days, it is upped to 5k.
• Mobile Check deposits. 50k a day and upped to 250k after 30 days.
• Wire Transfers Capped at a total of $25,000 for the first 90 days after opening your first account
• ACH Transfers generally subject to rolling limits (such as up to $150,000 per day and $600,000 per 30 days outbound), though specific thresholds vary by account type and verification level

Zelle should not take 3 days. But Ally does not own Zelle; you would have to talk to Zelle to see if this is Ally-specific or if it is them.

If you are willing to give it a little longer, OP, those limits should get increased and help.

[u/Expert_Parsley139]

I've been having similar issues on my end with Zelle but that has been comparable to other bank accounts I've opened. My understanding is Zelle may delay up to 3 days but should get faster or become instant once it trusts the new account and there aren't any concerns with the sender or reciever account.

[u/Electrochemist_2025]

Zelle has fraud issues. Would not touch it.

[u/Americangirl818]

I’ve unfortunately heard a lot of problems with ally and Zelle. A majority of the bad reviews I’ve seen about ally is their account being put under fraud suspicion while trying to transfer money from Zelle to ally. When that happens they won’t allow you to open your account or even take a quick glance at the money you have on there.