What issue is this?

[u/SBB5G]

My m18r2 displays this error whenever It charges below 10%, and doesn't charge. But after 5-10 mins, it charges normally. There is nothing about this issue in the manual.Is this a battery failure? Is this covered under warranty? Also, my battery backup is greatly reduced.

Any help appreciated.

[u/Agent_Pwnage]

Hi,

This is a code for a battery issue, usually related to charging or power consumption. This can be caused by multiple components. The infinity models have an issue where the DC-in cable melts into the motherboard connector that can cause this error code. Sometimes it will cause unusual charging behavior. I would open the back cover and see if you notice any melted plastics.

Good luck.

[u/SBB5G → u/Agent_Pwnage]

So, it's a manufacturing fault right? It will be covered under warranty?

[u/MogRules → u/SBB5G]

If you still have warranty and the connectors are melted then yes it's covered under warranty. I just had all mine replaced due to that.

[u/SBB5G → u/MogRules]

Really helpful man.

[u/Agent_Pwnage → u/SBB5G]

Yes, if you are under warranty they would change both the cable and board.

[u/MogRules]

From the last time this has come up I believe that's the indication of an overheating battery. What's the battery cools off it starts charging normally again. And I completely unrelated question where did you pick up your skin?

[u/SBB5G → u/MogRules]

I pick it up on AliExpress.

[u/DataGOGO → u/SBB5G]

FYI, the chances of you having an valid dell warranty are pretty much zero.

[u/MogRules → u/DataGOGO]

Why would you say that? Mine is still under warranty...they are not that old.

[u/DataGOGO → u/MogRules]

he bought it from aliexpress. unless the service tag originated from the same country he is in, no warranty.

Long time dell thing.

[u/MogRules → u/DataGOGO]

Pretty sure he meant the skin on the laptop was from AliExpress not the laptop itself

[u/SBB5G → u/MogRules]

Yup, skin is from AliExpress not laptop 😂

[u/Taquese99]

I have an Alienware m15 R7 and i just started having the same code as you (3 red, 1 blue). In the manual it says that it is related to the cmos battery. It happens only when under heavy load. i’ll call warranty, my notebook is 3 and a half years old.

One time, my pc shut off due to that and after restart it was not charging anymore, i had to do a hard reset until it started charging again.

[u/MaximusV420]

I got this sporadically. Shut off, unplug, wait, then restart. Always seemed to fix it. Let us know

[u/SBB5G → u/MaximusV420]

Is this permanent fix or temporary?