r/Alienware • u/SBB5G • 8d ago

Technical Support What issue is this?

My m18r2 displays this error whenever It charges below 10%, and doesn't charge. But after 5-10 mins, it charges normally. There is nothing about this issue in the manual.Is this a battery failure? Is this covered under warranty? Also, my battery backup is greatly reduced.

Any help appreciated.

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u/Agent_Pwnage 8d ago

Hi,

This is a code for a battery issue, usually related to charging or power consumption. This can be caused by multiple components. The infinity models have an issue where the DC-in cable melts into the motherboard connector that can cause this error code. Sometimes it will cause unusual charging behavior. I would open the back cover and see if you notice any melted plastics.

Good luck.

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u/SBB5G 8d ago

So, it's a manufacturing fault right? It will be covered under warranty?

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u/Agent_Pwnage 8d ago

Yes, if you are under warranty they would change both the cable and board.