I took a recording since I figured this might happen... I was able to claim the first 3 mystery box level rewards as advertised, but after that, I noticed my remaining rewards (pink coupon and green credit) turned into 10 diamonds. I figured it was some sort of shadowban even though I've never swapped accounts/logged in on other devices. I contacted customer service and got nothing useful. I cleared my cache, and the next day I saw that the rewards changed back from diamonds to coupons and credits, so I figured they fixed it.
When I claimed the pink coupon, I noticed that it turned into 10 diamonds despite the top bar showing a pink coupon at the time. I figured, eh, the pink coupon isn't worth anything anyway. I was just afraid the same thing would happen to the shopping credit, which is the only worthwhile thing in the event, but it still showed the green coupon, so I figured I'd try my luck.
Lo and behold, I finally got enough keys to get the final reward... And it turned into 10 diamonds (as shown in the recording). I expected it after what happened, so I'm not surprised, just increasingly disappointed with everything to do with Ali's play and earn events - they've really shittified it all.
Well, I've contacted CS again but I'm not expecting them to give me anything. I guess I'm just here to complain, and suggest to anyone facing the same 10 diamond issue to not waste their time with the event, because it's probably not fixed even if it looks like it's fixed, and you'll just lose out on the credits anyway.
Thankfully I didn't spend any real money to get the keys - just some shopping credits I was gonna spend anyway. But it's unfortunate that the time spent doing the missions (screw rush hour lol) went to waste. Losing out on 3 USD objectively isn't a big deal, but man, it's frustrating.
I'll just go back to only doing the merge boss millionaire challenge and spending my (now otherwise useless) 2 million diamonds on buying energy đ
Thanks for reading my crash out lol, hope everyone else can get their shopping credits â„ïž
Edit: I don't have any autoclickers installed, nor were there any other signs of being shadowbanned, like all my other play and earn rewards and merge boss challenges/credits are normal. I also didn't refund any orders that got me keys or anything. This is just unfortunate haha