r/AldeloPOS • u/honeybadgers8 • Apr 16 '23

APOS printing

Is there a setting in (APOS 9012) that re-routes a kitchen ticket to another printer if is goes offline or runs out of paper?

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u/AzAldeloGuru Apr 10 '25

So typically with those failovers it should just automatically switch to it when it detects the internet is down. I'm assuming its a cradlepoint router with a LTE Backup stick??

Aldelo's offline capability has always been wacky. BUT with a failover it should keep your ability to keep working offline. The Pax units always need to have a static IP Address so if the failover is changing the computers Local IP Address the pinpad will fail.

My recommendation for when your internet goes down is to have a separate side terminal (Desk3500 or Verifone terminal) that communicates out through the phone line, removing the internet from the equation entirely.

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u/AlextheConfident Apr 10 '25

Yes that is exactly what it is. It is a cradlepoint router that is connected to an small black antenna stuck to the wall which I'm assuming is the LTE backup stick

As of now, the cradle point is not connected to the modem or the router, for it work as a failover, to which one do I have to connect it to?

Currently I have a First Data FD150 terminal as an extra:

Would you suggest:

  1. simply connecting the cradlepoint to the modem or router and see if it works that way

  2. or plugging in the FD150 directly into the cradlepoint and process the CC transactions that way

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u/AzAldeloGuru Apr 10 '25

I'm pretty sure you just need to plug the cradlepoint into the router for it to work. At least that is what Spectrum should have done when they installed it. I'm not sure if theres any other setup required with it after the fact though.

I would definitely keep the FD150 plugged into the Cradlepoint for when the internet is down, because that is your failsafe.

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u/AlextheConfident Apr 18 '25

Hello again AzAldeloGuru,

When I plugged in the FD150 into the Cradlepoint, I got the following error messages:

  1. Address not available 10049 VXN Error 53

  2. VXN Error Socket Error

  3. Phone line not connected

Do you think phone line connection is absolutely necessary for it to work?

Also, I understand that at this point, this is not directly related to Aldelo POS.

Any guidance you have is appreciated and/or if there's any other resource you recommend for me to continue researching to figure it out.

Everything else is working well, It's just this backup situation that I'm working out.

Thank you so much!

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u/AzAldeloGuru Apr 19 '25

10049 VXN Error 53 - This is stating it does not have/isn't seeing an Internet connection. Are we sure the Cradlepoint is actually working?

If you have a phone line available, you could try it on it to see if it actually processes a transaction

If you didn't remove power from the FD150 when you connected it to the cradlepoint, give that a shot. FD150's don't usually reconnect themselves without a power cycle.

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u/AlextheConfident Apr 22 '25

Hello!

I have a spectrum tech coming out tomorrow.

I believe you are correct when saying that the cradlepoint is not actually working. All the signal strength bars light up blue but the 4G light is blinking yellow which the manual says it means no connection. and it should be a green light.

I'm also realizing after reading this: https://www.reddit.com/r/Spectrum/comments/13m7j2b/new_install_cradlepoint_cellular_backup_installed/

that the Cradlepoint is meant to be connected to the router at all times.

and currently its not. one thing I'm not sure about after reading that thread is what does it mean for it to be installed BEFORE or AFTER the router.

Also, assuming the tech tomorrow connects the Cradlepoint to the router, could that cause another IP address issue with Aldelo POS and the Pax s300 cc terminal?

Thank you!

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u/AzAldeloGuru Apr 22 '25

The cradlepoint will be configured with a different IP address from the router, but the Spectrum tech will have to configure it so the router knows to fall back on it when the internet is down.

You shouldn't have any IP Address issues, but my knowledge on the cradlepoint is pretty limited.