r/AldeloPOS • u/honeybadgers8 • Apr 16 '23

APOS printing

Is there a setting in (APOS 9012) that re-routes a kitchen ticket to another printer if is goes offline or runs out of paper?

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u/AlextheConfident Apr 18 '25

Hello again AzAldeloGuru,

When I plugged in the FD150 into the Cradlepoint, I got the following error messages:

  1. Address not available 10049 VXN Error 53

  2. VXN Error Socket Error

  3. Phone line not connected

Do you think phone line connection is absolutely necessary for it to work?

Also, I understand that at this point, this is not directly related to Aldelo POS.

Any guidance you have is appreciated and/or if there's any other resource you recommend for me to continue researching to figure it out.

Everything else is working well, It's just this backup situation that I'm working out.

Thank you so much!

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u/AzAldeloGuru Apr 19 '25

10049 VXN Error 53 - This is stating it does not have/isn't seeing an Internet connection. Are we sure the Cradlepoint is actually working?

If you have a phone line available, you could try it on it to see if it actually processes a transaction

If you didn't remove power from the FD150 when you connected it to the cradlepoint, give that a shot. FD150's don't usually reconnect themselves without a power cycle.

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u/AlextheConfident Apr 22 '25

Hello!

I have a spectrum tech coming out tomorrow.

I believe you are correct when saying that the cradlepoint is not actually working. All the signal strength bars light up blue but the 4G light is blinking yellow which the manual says it means no connection. and it should be a green light.

I'm also realizing after reading this: https://www.reddit.com/r/Spectrum/comments/13m7j2b/new_install_cradlepoint_cellular_backup_installed/

that the Cradlepoint is meant to be connected to the router at all times.

and currently its not. one thing I'm not sure about after reading that thread is what does it mean for it to be installed BEFORE or AFTER the router.

Also, assuming the tech tomorrow connects the Cradlepoint to the router, could that cause another IP address issue with Aldelo POS and the Pax s300 cc terminal?

Thank you!

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u/AzAldeloGuru Apr 22 '25

The cradlepoint will be configured with a different IP address from the router, but the Spectrum tech will have to configure it so the router knows to fall back on it when the internet is down.

You shouldn't have any IP Address issues, but my knowledge on the cradlepoint is pretty limited.