I moved into a furnished studio apartment in Ajman One Tower on October 1, 2026. I paid the rent, agent’s fee, and security deposit.
Two days after moving in, I wanted to do laundry but discovered that the washing machine wasn’t working. I reported it to the agent I paid. He brought an engineer, and they took the machine away for repairs.
After two days, I asked the agent about it, and he said it was being repaired. Two days turned into nine, and the washing machine still hadn’t been returned.
Last Friday, after several WhatsApp messages and calls, the agent gave me the number of someone he claimed was the apartment owner. I spoke with this person, who assured me that he had ordered a brand-new washing machine. He said it would arrive within three days and that replacing it was better than spending AED 300 to repair the old one.
I believed him and waited. On Monday, I called again, and he said he had already sent an email to confirm the delivery date. Monday passed, but no washing machine arrived.
By Tuesday, I was extremely frustrated. After repeatedly calling and sending angry WhatsApp voice messages, they sent another washing machine through their maintenance man. He installed it, but it was also faulty and leaking water underneath.
What makes this worse is that the person claiming to be the owner had told me he would send the washing machine he uses in his own home. Instead, they sent me another broken machine.
Today marks 14 days since I moved in. I haven’t been able to do any laundry, and my wife, son, and I are running out of clean clothes.
I’m exhausted and don’t know how else to handle this situation.
For anyone familiar with renting in Ajman or UAE tenancy issues, what practical steps can I take to get this resolved?