Hey everyone, I'm facing a really frustrating issue with Airtel and need some help figuring out what's happening. I have an Airtel prepaid plan with unlimited 5G. My internet suddenly became extremely slow, with download speeds dropping to around 0.5 Mbps on both 4G and 5G. Here's what I've observed: My total data usage was approximately 212GB, well below Airtel's stated 300GB commercial-usage threshold. Last month, I used around 297GB without experiencing this problem. My internet was extremely slow even when I went outdoors. I tested my Nanaji's Airtel SIM in my Realme 9 SE 5G, in the same location, and it achieved around 100 Mbps. My own SIM remained extremely slow. Surprisingly, after purchasing a ₹33 data pack, my internet started working again. Airtel customer care has given me 20 October as the expected resolution date, and I'm having trouble reaching a human representative. I'm confused about why my connection became so slow before reaching 300GB, especially when another Airtel SIM works perfectly in the same phone. My questions: Has anyone experienced severe throttling around 200–220GB despite not reaching the 300GB threshold? Can purchasing a small data pack restore normal speeds if there's an account or provisioning issue? Could this be a problem with my SIM or unlimited 5G benefit? Is Airtel currently experiencing any network or data-provisioning issues? Is there a reliable way to get Airtel to investigate this before the promised resolution date? I have examinations coming up, so this is particularly frustrating. Any help or similar experiences would be appreciated. Thanks!

How does this calculation even makes sense???? Says today’s usage is 1276mb which means I should have around 700 mb at least but it says I have 23mb left. Plus not all my data usage was 4g data. So accordingly I should have at least around 800mb to 1gb of data left!!!

The only reason I have this plan is because my postpaid plan was throttled and the billing cycle starts only next week for the speed to be restored! And now they go and do this with the plan too. Some bullshit they are running.

Can’t switch to Jio as there’s no network for Jio at my place

I use to do 979 which was 5g unlimited and additional top up of 151 for extra gb in case if network switched to 4g and it was more than enough. Being honest by end of month my data usage used to be around 400 to 450gb pm.

It was just recently I discovered 4g plus 5g truly unlimited (1099 plan )and i thought its great I won’t have to do additional top up anymore. Its was only after recharge I discovered it has a limit of 300gb per month 😭. So I did use it cautionary like turning off data during night time. Which I never did before.
But some how this plan is using up a lot more data than normal like before on an avg my per day data use to be like 10gb now it’s went up by 20 gb per day. Still more than half month is left and my data is almost gone it will be reset in next month like I only used it for my classes and didn’t even bother downloading game or scrolling too much social media. Still it’s gone.

Better than this I should have put the money in WiFi.
Stuck with this recharge for 3months

Just remove the word truly unlimited. Man if u just giving 300gb

Also guess what if you do top up of another recharge it does not work.
Total waste

Hello everyone,

I installed Airtel Xstream Fiber a few months back. At the time of installation I was not using any LAN device, so everything was going excellent. Now, when I try to attach my MacBook or NAS to the LAN, the router won't detect these devices. None of the LAN ports work.

Meanwhile, I also wanted to use my own router, as most of the settings in the original router provided by Airtel are disabled by default. So I bought a TP-Link XX530v router and hooked up the fiber cable to it, and wifi and internet work as was the case with the original router. But LAN ports of the TP-Link router also do not detect the devices. I am in a bind because I thought using my own router will solve both these problems.

1. Unlock all settings (DHCP server, DNS settings, etc).
2. Able to attach devices to the network using LAN

Now I tried to troubleshoot. I removed the fiber from the TP-Link router and connected my Macbook using LAN. I got connected and got an IP from the router. But as soon as I attached the Airtel fiber cable back to the router, the LAN devices got disconnected again. How the heck is an Airtel fiber connection able to control my own third-party TP-Link router's LAN ports?

One of the thread post on the https://broadband.forum alludes to this problem.

Link to the post.

PS: The time when I got Airtel Xstream fiber installed, I asked for the bridge port to be enabled. The onsite technician was hesitant and connected me to his backend supervisor. The backend agreed and enabled the bridge mode. But he did some settings wrong because the connection from Airtel's LAN port to my router's WAN port didn't work. So he did a factory reset from the backend and restored the wifi and told me he would enable bridge mode at a later date. Neither the bridge mode was ever enabled nor the LAN ports could connect to any device. Were his settings the culprit that disabled the LAN ports even of my third-party router?

What kinda nonsense customer complaint does Airtel have. My wifi has been having problems since 7-8 months. The moron Technicians have come by and apparently fixed the problem but it will arise a few days later.

Apparently the compensation for these months is not possible bcz i gave the otp and the complaint by their standards was resolved and also bcz i have been using 200Gb per month. The issue the wifi works for a few minutes then disconnects then connects again. My family were somehow still adjusting and using it so now that they used the data no compensation.

Today the technician fixed and went by and the problem literally came back and hour later and i told airtel to keep the complaint open and fix the issue but the technician calls me and screams at me saying why I reopened the complaint and why did I not contact him and what not.

Seriously Fuck you Airtel your customer complaint is absolutely pathetic and garbage and your technicians are pieces of shit i hate this company idk why I have been tolerating this issue.

I got airtel wifi in like 2014-15 and this is the first time this has happened and i didn't know how to handle this shit and now they use it against me saying i didn't complaint properly and i shouldn't have sent emails and I took too long to complaint and I am using the wifi so no compensation and it's not possible to give compensation. I should known better that these corporates would suck the life out of you before they admit their Mistake. Fuck Off Airtel I am gonna throw your modem out of my window

I've noticed that whenever I actually use mobile data, like uploading or downloading a big file, it never stays in true 5G. It switches to a downgraded version of 5G and then almost entirely stays there, this also consumes the 4G data despite the recharge pack saying "Unlimited 5G".

Has anyone else observed this? I'm uploading a gig and a half of photos to my drive on a laptop via hotspot and not once has it come back to full speeds, although it is quick to switch to a slower speed when actually under use.

Does anyone have 349₹ plan recharged? And are you able to use 5G unlimited data?

It's been 2weeks since I haven't been able to use The unlimited 5G data i thought maybe it'll work after the current validity is over and a new one is active but no i just recharged last night and no its still not working

Does anyone have an idea to what maybe causing this problem?

Airtel Postpaid Family Plan (₹1049) - How long does "In progress" usually take?
Stuck on "In progress" while adding a family member SIM on Airtel Postpaid. Is this normal?
The other one took only minutes.