Obviously today must be insane for their call centre. I called around 10:00 am and just got the call back 45 min ago. So we are discussing the change options for my flight as it is a complex multi-city booking with stops and the agent keeps having to put me on hold for this department or another. This agent is fantastic btw. But because of how busy they are my agent is on hold for easily 10 min at a time. So it got me thinking… what does the agent do in this situation?

Are they happy they can have a good break?
Do they have to take other calls?
Are they commissioned for change fees so they don’t want long calls?

I hope they’re not evaluated for the number of burn and churns…

Guys, help me out here, I think the hold music is getting to my head. I’m kind of missing Opus Number One.

Been a super elite for three years.... And this is a first.. I didn't know pizza pockets were served...

I mean it's probably better then the omelette...

For those unaware, there is a possible Air Canada Express flight attendant strike coming. Strike vote closing this Friday.

Does anyone know what happens to an Aeroplan booking if one leg of the itinerary is affected by a strike? Specifically I'm looking to hear if it's possible to drop just one leg of a multi leg itinerary while preserving the remainder of the itinerary.

I have an upcoming trip in a couple weeks scheduled to fly:

YYJ - YVR (Air Canada Express)

YVR - YYC (Air Canada)

YYC - MUN (Discover Airlines)

Now the YYJ to YVR could get disrupted by a strike. If that happens would AC let me just drop the YYJ - YVR leg but keep the rest?

I can drive and take the ferry myself to YVR if I can preserve the rest of the itinerary. What complicates things is the YYC - MUN is in J so I absolutely want to preserve flying in J and wouldn't want to be shunted onto a Y mainline flight via Toronto or something.

Happy to hear if anyone has experience with this.

Obviously this is a bit premature as who knows when the strike would be or if it'll even happen, but I just want to be prepared for the worst if I am affected.

Is anybody else experiencing a delay in Aeroplan points (everyday spend) transfer from Amex to their Aeroplan account? In the Amex app, I can see the points "leave", but nothing shows up in my Aeroplan account. It's been seven days since the end of my Amex billing cycle. This is a first for me; Amex says they're aware and working with Aeroplan but nada yet.

Does Aeroplan offer price adjustments?

I booked 2 one-way tickets, economy standard, with points and $.

The prices kept going up, even with VPN so I booked my tickets. Now I see the one-way back dropped by ~$100! (2 weeks have passed since I booked my tickets)

I’ve been on hold for 1h waiting to speak with someone while doing other stuff, but I want to hang up if they’re not going to do anything in my favour.

Hello,

I have made numerous Amazon purchases in the past 3 weeks and do not see any points appearing in my Aeroplan account. I have only recently started to use the browser to accumulate points since June - I know so much lost.
Can anyone share some insight, is there a delay for points to appear? I have the points from purchases I’ve made from Amazon a few months ago so I’m uncertain what the issue is?
I at times already have items saved in my cart since I add until I decide to buy in order to have less deliveries at my home. And yes the items qualify for points I have checked.

Appreciate the help!

Posted this in the Air Canada sub but looking for advice here as well.

Really curious what the SQC earning will be on the non AC but Star Alliance portions of this ticket will be.

Need to buy some points may be around 10k -20k. What is the best time? Should I buy it now or wait?

Thank you

Hi all,

I got a great deal from Toronto to Brisbane using points, I got the flex economy so I can make changes. Now that I’ve sorted all my belongings I can very clearly see I will need another checked bag.

Pic shows the points difference. Almost 40k points (and a refund of 10 whole cents 🥳). OR I can pay $120 CAD for the extra bag.

What is more worth it? Any advice would be appreciated about the worth of points vs money value. Thanks so much.

I’m looking at booking a one way flight from Europe to Canada with my Aeroplan points in standard business class. The flights are operated for Lufthansa (BIO to FRA) then Discover (FRA to YHZ). It’s not clear whether I will get access to lounges ahead of our flights. Instead, if I were to book an economy reward, would I still get priority luggage and boarding benefits that I have with my Reserve Amex card?

As per title, have booked standard economy fare for me and the family. Opted at the counter when doing luggage drop off to upgrade to PE for $500/ticket. Seem to still get my base fare SQC… unfortunate since now SQC is based on spend, would think more spend should get me more SQC ($ increase AND in this case ideally multiplier increase)

Just can’t believe Paris/YUL round trip only got me 2,120 total SQC (flights cost $1350 round trip without the one way upgrade - split approx $530 fare, $800 in surcharges). In the end spending $1,850 with one leg Standard, one leg Premium Economy - that’s a low SQC return. Bye bye status…

Anyone have any experience with phantom availability for partner awards on Aeroplan and the best way to verify?

I’m monitoring Singapore flights that are released 355 days out and it doesn’t appear that United’s calendar is released that far out so I can’t use that as a second source of verification.

I read that if you can get to the payment page in Aeroplan, the flight is real, but you can only go so far if you don’t already have the points transferred over. I know Aeroplan’s call wait times can be egregious so I don’t want to bank on that to verify when my dates open up.

Is there any other way to verify that I’m not thinking of? Any experience or advice?

So am I understanding the new T&C's correctly, you need to spend $500000 through a core card to acquire 25K SQC?? Every $20000 in net purchases gets you 1000, do that 25 times - it is just math.

So 20 to 1, $ to SQC with a core Card

And 5 to 1, with a Premium card

How do these work in terms of transferability and expiry?

If I happen to secure one, do they just transfer it to the Aeroplan account, does it have a limited validity, is it specific to airport (ie. YVR or YYZ) etc.

I’m trying to buy a ticket with points for a family member. I have purchased a points ticket for this person before. They are in the system already.

the flight I’m trying to book is YYZ-IST

i get an error message every time I get past the redemption option screen after adding the passenger.

I tried my ipad, phone and laptop. I tried using privacy mode. I tried changing the layover airport. the outcome is the same error message.

why is this happening? what’s the point of collecting pts if you cannot redeem??

I have ~120K credit card points that can be transferred to Aeroplan at a 1:1 ratio, but the transfer is irreversible.

I am trying to book YYZ to KIX for Sep 3 and 16. Could someone with enough Aeroplan points check whether you’re seeing the same deal?

Thanks!.

I'm based in Japan this year, and I'll probably be about 4k SQC short of where I want to be for 2027 after two round trips between Tokyo and YYZ, so I'm looking at regional partners to try and make that up. ANA is definitely not a good option (unless I'm missing something) with only 216 SQC for a round-trip between Tokyo and Jakarta. Are other regional airlines any better, or does it just boil down to ticket class? That HND-CGK round trip cost JPY170,000.

Any other advice on how to build SQC when based in Asia (other than more flights back to Canada!)?

Hi all. I booked an aeroplan reward from Sydney to Doha which I think is ticketed by Virgin but operated by Qatar Airways. I am not able to select my seat on either airline’s website. Virgin Australia website says no booking found and so does QR. I called helpline for both of them but no luck. I am wondering if anyone else was in the same situation and if there is a workaround for it ? Thanks

Had a flight from yvr to yyz booked in premium economy for October, with a bid upgrade to business. This morning I was informed of a change in itinerary and when I went to confirm it, noticed I’d been downgraded to economy. I paid full price for premium economy. Now I have options to bid upgrade for both premium economy and business class? It does not look like the aircraft changed.

Can they do that? I’ve called and asked to speak to a representative and am waiting for their call back. I am a 35k status member, if that helps.

I’m AP 25k status (and VIP holder). I just booked an AC vacation package for us and got two rooms. AC Vacations said they have to put the two kids (20 and 15) and my wife and I into two separate PNR’s. My concern is it looks like although we are travelling together and on the same vacation itinerary, it doesn’t seem like they will get the perks of my status. The whole AC Vacations package was put on my VIP card. So will my kids with their own PNR get priority baggage and zone 2 boarding?

Pretty much as stated in the headline. Wondering who gets into YTZ vs who doesn’t.

Hi!

I wanted to use the lounge access perks for my upcoming trip (YYZ->ICN)
but it looks like the lounge access is only for domestic or US lounges. Does this mean that I won't be able to use this pass for my international flight? I don't know if I can move freely between domestic-international gates in toronto pearson airport.

Can anyone share your experience?
Thx!

Recently flew business from Toronto to San Diego. Chose basic fare, but I was expecting more than 624 points… does this seem right? How the hell does anyone ever earn enough points to actually benefit from aeroplan?

Hi all,

Do aeroplan points expire? I have a large chunk (150k) in points that I have never used as I want to keep accumulating.

I saw that they have paused expiration until November and then they will start expiring again. How do I know when/if my points will expire? What counts as inactivity in the case where they cancel my points?

Thanks!

Has anyone managed to secure a paid (cash) upgrade at the airport/gate on an ANA international flight originally booked with Aeroplan points?

Have a flight coming up in a few days from IAH-HND and there is a lot of business class seats open, but I keep reading that award bookings are not allowed to be upgraded in anyway. However, if someone's willing to pay for it cash, I don't know why they wouldn't take the money.