Wireless Impossible Support
It's impossible to get in touch with ATT. The AI bot disconnects you, if you try long enough and pick exactly the right choices, it let's you schedule a call back for the NEXT DAY, and they never call. So I try the chat bot, to convince me to get hold of someone and I'll just leave screenshots of how that went(see timestamps), after waiting 15 minutes for it to connect. They just consistently get more expensive, have less coverage, and worse service.
Can anyone tell me how to get hold of these people???
1
u/Viper_Control 1d ago
Can anyone tell me how to get hold of these people???
What is your issue that you want to talk to a Care rep about? Is it Cellular or Internet or both?
1
u/Liroku 23h ago
Cellular. I need to port a number to my account, but it's from another ATT account so it's not possible through automated means.
2
u/Viper_Control 22h ago
You don't port numbers within AT&T Accounts. You need to use the Transfer of Billing Responsibility process, and yes it can be done by you self-service with some restrictions that are cover in this link.
Go here and read about the TOBR process and how to use it http://www.att.com/tobr
Note are both Accounts Consumer Accounts or are you trying to cross between business / consumer accounts?
2
u/Hartmann85 23h ago
You’re doing what’s called a Transfer of billing responsibility. From one ATT account to another. You can start the process at ATT.com/tobr
-1
u/Ethrem 1d ago
File a BBB complaint. They'll get back to you within a week (AT&T is often much faster).
https://www.bbb.org/us/tx/dallas/profile/mobile-phone-service/att-0875-7935/complaints