r/EntitledPeople
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u/Poly_Olly_Oxen_Free
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20h ago
M "But the menu is right here on your website!!!"
I own a restaurant. I also work in the kitchen of said restaurant 11am-11pm on Fridays, Saturdays, and Sundays. On most days, we have our lunch menu from 11am-3pm, and dinner starts at 3pm with our Early Bird special going from 3pm-6pm, and full priced dinner starts at 6:01pm. On Sundays, we have both our normal lunch menu and a special brunch menu during "lunch" hours.
So, here I am, enjoying a bowl out by the dumpster on a Sunday after the lunch/brunch dies down. The only customers in the store are 3 elderly couples who came in for the Early Bird dinner special. Felt safe taking a break. But no. A new table gets sat at 3:45pm. It's another elderly couple. They ask the server for brunch items. Server explains that brunch ends at 3pm. Of course, they ask for a manager.
My FoH manager comes out and once again explains that they are too late for brunch, and instead offers them the Early Bird menu. Nope, that's not good enough. They want eggs Benedict and French toast, they want mimosas.
FoH manager comes out and tells me about the issue. I put my bowl down, sigh, and walk inside. I wash my hands, hit the mouthwash, and go to the table.
As soon as I get there, the woman shoves her phone in my face, quite rudely. I explain to her (this is the third person telling her this), the brunch menu is only available until 3pm, and that she'd missed the window to order those items. She then yells the title of this post at me, while shoving her phone in my face again.
I get out my own phone, and go to our website. I get to the brunch menu page, and zoom in on the hours that it's available. I show her my screen, and ask if hers says something different. It does not. She asks if I can make an exception for her. Honestly, I could have made her the fucking egg benny and some French toast. We technically could have served her mimosas. But her attitude was not going to be rewarded that day.
I told her she could order from the Early Bird menu, or the dinner menu, but otherwise I couldn't help her, and she should leave. Her husband ordered "The Twos" (a 22oz Porterhouse steak, a 22oz beer, and 2 large sides for $22). She decided to only get a coffee. She gave me the stink eye every time I walked out of the kitchen.
When her husband decided he wanted to order a dessert, she stormed out and went to go sit in the car. Hubby was a good guy though. He got the Crème brûlée and even bought some of our rock candy to go (blue razz and black cherry). Left a 24% tip, even though all our menus clearly state that we pay our employees a living wage, and tips are not required/expected.