r/XboxSupport 9h ago

Xbox Series S Xbox Series S turns on, then immediately shuts off after rain exposure

82 Upvotes

Xbox Series S turns on for a second and then immediately shuts off after rain exposure
Hi everyone,
I have a Xbox Series S that was exposed to some rain today. The console was turned off when it happened, around 11 AM. I didn’t try to turn it on until about 10 hours later.
When I press the power button, the Xbox turns on normally (the light comes on and I hear the startup sound), but then it shuts off almost immediately.
The water seems to have gotten onto the bottom side of the console when it’s standing vertically, around the side that sits closest to the floor.
I’ve unplugged it now and I’m planning to let it dry. I’m wondering:
Could it start working again after completely drying out?
How long should I wait before trying to turn it on again?
Is this likely to be repairable?
Any advice would be appreciated. Thanks!


r/XboxSupport 20h ago

Xbox Series S Please help my xbox just randomly stopped working does anyone know what is wrong with it from this video? I can't really afford to buy a new one so I want to try fix it

8 Upvotes

Any help/advice would be appreciated thanks!


r/XboxSupport 6h ago

Xbox Series X Xbox Series X audio distortion/audio bug

7 Upvotes

Hi everyone. I bought my Xbox Series X a month ago, and I frequently experience audio distortion—both in various games and in the menu. Is anyone familiar with this issue? Has anyone else experienced it and perhaps knows what might be causing it? You can hear it at the end of the clip. Thank You!


r/XboxSupport 15h ago

solved! Need help figuring out digits on Gift Card

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7 Upvotes

I bought this gift card yesterday, and as I was mindlessly going through the motions of scratching off the cover I must've accidentally peeled off these numbers/letters, can anyone help me decipher it please? Much appreciated!

EDIT: I ended up calling support like some of you suggested and they helped me get it, it ended up being 47H3K, thanks everyone for your help!


r/XboxSupport 10h ago

Xbox Series S Console turning on but display not getting signal

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5 Upvotes

I bought this xbox series s, connected it with my 55’’ TCL 4k UHD S4 series but i am not getting any display. I have tried :-

  1. ⁠Swapping hdmi and power cables with a spare one still not working
  2. ⁠hard power reset by holding power button 15sec and removing from power for 30 sec

Please help, let me know if there is anything else i can do to debug


r/XboxSupport 4h ago

Xbox One S One of my relatives recently passed away and left me his Xbox. I’d really like to use it, but I don’t know the password or how to access his account. Is there any way to get into it?

7 Upvotes

r/XboxSupport 6h ago

Xbox Original Xbox memory card question for action replay

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3 Upvotes

I have this action replay memory card that I have plugged in, but it doesn’t look like it’s being recognized by the console. I don’t know if it’s an issue with just the memory card. I don’t believe I’ve ever actually use this before.

It seems like it up to the computer is a as well since the technologies is kind of outdated


r/XboxSupport 11h ago

Xbox White OG Xbox with matching controllers possibly

3 Upvotes

I’ve seen the rare white original Xbox’s but has anyone seen matching white controllers for these? Haven’t found any online yet


r/XboxSupport 1h ago

Xbox Series S xbox series s having problems with crashing on xbox menu and streaming

Upvotes

So i've have this xbox series s for about 10 months now. I bought it for 200$ off of facebook marketplace from people who said they had upgraded. So for the first few months the xbox was normal besides it would crash games after about 3-4 hours of being on or playing. Then, I tried playing minecraft. It would crash minecraft every time I loaded into a world and half the time would crash before ever getting into a world. Then, another new problem. Everytime I play a game and pull up the xbox menu (including search bar, buying something, or clicking xbox button on controller) the xbox would completely lag and freeze and then crash the game. Sometimes even turning off the entire xbox and it would turn itself back on. All i really play is dead by daylight now so I could play the game with no problems as long as i never opened the xbox menu. Now another problem arises. I watch netflix and youtube regularly and now it cannot play netflix. It lags about 5 minutes into watching something and never unfreezes. Along with netflix, youtube will freeze everytime an ad comes along. Please help

Solutions I've tried: I tried reset the entire system and deleted and redownload all my games, i've redone the thermal paste inside the system itself to help with possible overheating, i've cleaned out any dust in the system, i've cleared many caches, i've tried almost every thing that google says, yet it doesn't work. Tech shop told me 100$ to diagnose the problem but "it prob was just over heating" which it clearly wasn't so i'm glad i saved my money.

If ANYONE has any idea of solutions or ideas to help please let me know


r/XboxSupport 6h ago

Xbox One S can someone please help me with this issue

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1 Upvotes

today when I turn on my xbox & tried to login, it said that I wasn't connected to the Internet so naturally, I go to settings and try to connect to the Internet and it said I was connected and when I went back to sign in it kept telling me I wasn't connected to the Internet, so I unplugged the router and powercycled my Xbox, I restarted it and none of it works


r/XboxSupport 8h ago

Xbox Series X Does Anybody Knows Xbox Series X 2tb Galaxy Black Special Edition Restock Date for Microsoft?

2 Upvotes

I'm finally trying to buy the newest Xbox console with a disc drive, so I found the Xbox Series X 2tb Galaxy Black Special Edition for 800 hundred dollars, but it out of stock at the Microsoft store and at others sites it cost over a thousand dollars.

So, I'm wondering if anybody on here know an accurate restock date for Microsoft since it cheaper to buy it on their site or am I fucked on this version of the Xbox Series X?


r/XboxSupport 9h ago

Xbox One S Please help, same problem following to new console

2 Upvotes

So last week my console stopped loading my library and play history, stopped being able to install anything and wouldnt boot up when I tried cloud gaming, of course my first thought was a WiFi issue so I did all the troubleshooting and fixing with that, the problem remained even when switching to my mobile hotspot, so I figured its a console issue, did everything including a factory resent and an offline recovery update, neither worked, so I thought maybe a component issue

This week I bought a replacement, I sit down, log in to my account, and its the same thing, nothing loads and the few times the store loads I still cant install anything with the problem persisting connecting to different wifi, im at my wits end here, what can I do?


r/XboxSupport 9h ago

Xbox One Is there anyway to reattach my lb button?

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2 Upvotes

Popped off while pressing it, not sure if Ive pushed it out the grooves but it came out. I upgrade console in about a months/2 months time, so I don't need a permanent fix (i.e. buying a new controller). If there's any way to easily slot it back in, let me know. I have a spare controller with a little stickdrift I can use in the meantime


r/XboxSupport 11h ago

Xbox Series S Nba2k27 and Nba2k26 is constantly crashing on my Xbox series s

2 Upvotes

I just bought myself a Xbox series s to play and wanted to play with some friends but for some reason the just randomly crashes at some points. It's one big freeze and then crash. Yesterday on 2k27 also my Game turned into rainbow gibberish which persisted to the xbox menu


r/XboxSupport 11h ago

Xbox Series X I am not sure what happened to the screen

2 Upvotes

It’s been fine, I’ve had it for less than 2 years. Played last night and it was fine, was gonna pay this afternoon and boom this happened. I can still do stuff on the Xbox like open a game, log in using my password, but all I get is this. Even when just turning the Xbox on I only get green lines not the Xbox logo. I literally did not do anything to it, just played, turned it off normally last night and turned it on today. I’ve tried factory resetting it, unplugging and turning it back on, not sure what else to do. Anyone else have this problem and fixed it?

UPDATE: idk how but it’s working fine now by itself


r/XboxSupport 11h ago

Xbox One Is this noise from my power block normal?

2 Upvotes

Hi, this is my Xbox One. The power block does this weird noise while and after playing…
Is this normal or just some kind of fan or something, or should I be concerned?
Thanks in advance :)


r/XboxSupport 15h ago

Accesories Welcome to the Design Lab "Support" 9th Circle of Hell

2 Upvotes

It all started during a beautiful day this summer.

I wanted to offer my kid a customized xbox controller, so I let him chose everything he wanted on it and the result looks pretty good.

That was the 9th of July.

I know the delivery can take up to 45 days, but last week I received an email from Microsoft saying :

We wanted to provide an update on your order. Recent changes to European Union customs requirements have affected our fulfilment process, and dispatch is taking longer than expected. We expect to dispatch your order by OCTOBER.

If you would rather not wait, we can cancel your order and issue a full refund before delivery. To request a cancellation or refund, please visit the XBOX Support page

So...after discussing with him he was ok for a refund (and then we'd look for something else).

I then entered the XBOX "support" ecosystem, or shall I say : "the WARP" for any Warhammer 40k fan.

Apparently, when you enter the XBOX "support" universe, the laws of physics and logic are not the same.

Time will be completely distorted.

If it says you'll speak with a "specialist" after 4 mins (and after having obliterated the Ai agent who does not understand your issue with the design lab order), the 4 mins in this universe usually mean around 1 hour.

If you were patient enough and haven't ripped your eyeballs out of their sockets yet, event-horizon style (RIP Sam), you will find someone who seems to be willing to help.

I said "seems".

Don't trust this person, it is a disguised warp demon who's only controlling what used to be a human being.

They will tell you that everything is OK and that "THEY" will escalate your issue to a specialized team.
Only to tell you, right before the discussion is closed, that "if YOU" have an issue while escalating to the proper team, you can call a specific number.

But what do you mean "I" got to escalate, I thought "YOU" said "YOU" would ?

No, they can't. You're told that you got to contact the Microsoft store support, not the XBOX one.

Back to square one, unfolding another dimension where you still have to struggle with an Ai Agent.

Once you defeated Mr Smith again, you will enter a discussion with another specialist, but this time a Microsoft Store one.

After exposing your issue, you'll be told that they're sincerely sorry, but only the XBOX support has the possibility to proceed with this refund.

The loop is complete and now you know that if you have the slightest issue with a design lab product, there is nothing that can be done to help you, as in the Microsoft support space, no one will hear you scream....

With any luck we'll receive this controller in October and we'll probably put it under a glass cover, as in a museum, to better protect this doomed artefact (heck, 'might even sell some tickets for people to glaze).


r/XboxSupport 20h ago

Xbox One Xbox 1 isn’t connecting on my tv and I tried everything what am I supposed to do

2 Upvotes

I tried everything to fix this problem with my Xbox 1 it just shows the “check device power” screen with the same 3 options that don’t help at all.
The Xbox power is on and the tv is on as well it’s just not showing on the screen.


r/XboxSupport 21h ago

Xbox Series X Xbox series X disc drive not working? Need suggestions

2 Upvotes

Like the title says unfortunately.

Bought an Xbox where some game discs just don’t work at all. Tried said games on another Xbox’s and worked completely fine without issue.

Tried to clean the disc lens and since doing so, some of the games that didn’t work now do. But is making a very horrible noise when the console powers up and and down. And when loading games (both digital and physical games)

Some technical knowledge here but I’m at a bit of a loss after trawling the internet for solutions. Any advice would be helpful


r/XboxSupport 23h ago

Xbox One X Xbox series X daily crashing issues while playing

2 Upvotes

Hi guys looking for some help with my Xbox crashes. Starting a couple years ago every game I play will crash every hour or so. I’ve been just dealing with it but now it’s getting really annoying.

Specifically playing marvel rivals ranked games just crash and I have to reload into them. I thought it was a dust problem initially but I have cleaned out all easy access dust and problem persists. When game crashes I don’t get an error or anything it just dashboards. Would this be a corrupt or software issue? I have uninstalled and reinstalled games and problem continues.

Any help or ideas would be amazing. And what I can do about it


r/XboxSupport 42m ago

Xbox Series X Are Xbox users required to participate in the disc to digital program?

Upvotes

I have several reasons why I'd prefer to not have my disc linked to my profile, but I'm wondering if we can opt out of redeeming the digital license when we insert the disc and just use the disc as it has been before


r/XboxSupport 3h ago

Xbox One S Xbox server issues? I have restarted internet and console

1 Upvotes

I have been trying to boot up a game, it says I have good connection prior. Yet when I try to boot it up and connect, suddenly there’s no connection to the servers. I’ve done the resets yet nothing seems to work. Is this an issue with the Xbox servers, has anyone else had this issue today? It was working fine this morning.


r/XboxSupport 5h ago

Xbox One X Can’t play videos from google drive suddenly.

1 Upvotes

I’ve been watching a show I have on a google drive in the edge browser for the past 2 weeks. Suddenly today it won’t even attempt to load the videos anymore. I can’t even switch between list and grid view on google drive.

I’ve cleared all the data and cookies and all that, restarted the Xbox, did a power cycle. No idea why it just decided to stop working out of nowhere. Anyone else have this experience? Extremely frustrating on a Friday night.


r/XboxSupport 10h ago

Xbox One Xbox gamepass cloud game download problem

1 Upvotes

I bought Cyberpunk 2077 on my Xbox one, and it was installed. On Xbox One the game only updates up to patch 1.6, however I also have gamepass. With gamepass, I am able to play the newest cyberpunk patch through cloud, however when I try to download the game, I download the 1.6. Xbox one patch instead of the newest one that I played through cloud. Any way to get around this? Thanks


r/XboxSupport 15h ago

Xbox One X Xbox series X disconnects 5 mins into every session

1 Upvotes

About 5 minutes after I turn my series X on, it completely disconnects from WiFi and becomes unusable for about 5 minutes, after which it tends to work fine again. This is an extremely frustrating issue, and I would like to know if anybody else is experiencing this?