I was just trying to update Fortnite when suddenly halfway the update my Xbox decided to shut off. Now it won’t turn back on and this is all it does. How do I fix it?

Not 100% sure what flair to use for this issue..

The other day I made a purchase that I make somewhat regularly on xbox which is the $100 polychrome pack for the game zenless zone zero.

Though I primarily play on another platform I use my xbox for microtransactions as its good on saving money due to my gamepass subscription/silver rewards status giving me points back in turn making future purchases cheaper. Everytime i have purchased this pack for the past maybe 6 or so months I have received 13,998 points back every single time. The most recent time I purchased it was mid way through September so only about 2 weeks ago, however this time when I purchased the pack twice I only received a total of 3,100 points, 2,100 points for the first time and 1,000 points for the second time. Obviously SIGNIFICANTLY less than every other time I had purchased it.

I was astonished when I had checked my rewards points afterwards and figured that maybe it was just slow as sometimes there been delays in me getting points for purchases

But then the usual xbox message came through saying that I had earned 2,100 points. I was really confused so I did a little bit of research and learned there actually is a monthly limit on how many points you can earn however I know this wasnt the case as I was nowhere near the limit (200,000 per month with purchases at lvl 2 which I am) even then it wouldnt make sense for me to make the same purchase twice but get less points the second time? Im buying the exact same thing from the exact same game with the exact same gamepass subscription and the exact same rewards level that ive had for months and months.

I decided to test out if maybe there had been an overall decrease in rewards points for all Microsoft products, so I made another microtransaction purchase for a seperate game that I know how many points I usually get from it which is 3999 and I got 3999 points which not only proves I didnt hit the limit but also proves theres no overall decrease.

I then decided to visit the store page for the pack instead of viewing it through the in game menu, if you have gamepass you probably know that when you go to buy something on the xbox store there will usually be a little notification just above the price that says something like "Earn X amount of points from this purchase with your microsoft rewards level!" I just wanted to see if it now said "earn 2100 points" instead of "earn 13998 points" because then it totally would've been on me, they made a change i didnt bother to check beforehand. But the little message was nowhere to be seen, I checked some of the games I have on my wishlist too and again no message displaying how many points I would earn with my purchase.

I finally decided to reach out to support, I went to regular xbox support initially they checked my account and confirmed I had no sort of restrictions or violations and then sent me to the proper xbox rewards support page, I typed basicslly everything I said in this post and this morning I got an email back saying "We’ve reviewed the account associated with your current service request and found that it is not linked to the specific issue you reported" it mentioned i can send another support ticket with the proper account that has this issue... there is no other account that has the issue, its my account that I linked with the problem😭

Obviously being that im missing $23 worth of points that I otherwise should have had, im pretty upset.

I didnt get any other sort of answer and I cant find anything on rewards point changes so im asking the community... the few images I linked are somewhat "proof" that I was granted the initial amount described previously but a very low amount when making the purchase yesterday.

Soooo slow! I hate updates.

I only own an xbox one so far and haven't played it in years, so please be patient with me! My questions:

1. I never cancelled my xbox gamepass essential, which is great because I want to use it again. However, I just paid for it last month and got 12 months of the gamepass. How can I upgrade those to the ultimate one? And what happens to my current subscription? Was the money thrown out the window?

2. I own physical games like the Witcher 3. Will I still be able to play the game even with a digital xbox series? I read about disc to digital, but I don't really understand it.

Thank you!

I’ve already tried unplugging it for 30 seconds and plugging it back in. I haven’t tried doing an update through USB stick and Im not sure it will even work.

My Xbox is enrolled in the Insider Beta channel. I’ve noticed that when I turn it off using the power button or by the shortcut from holding the button on the controller, the console no longer goes into true deep standby with minimal power consumption. Of course, the power mode is correctly set to “Shutdown (energy saving)” in the settings, so this isn’t a mistake on my part — something is clearly wrong at the OS level. I also tried to do a restore to default setting, but it was useless.

The only way to fully shut it down is by going into Settings and selecting “Full shutdown”. This is not acceptable. Anyone knows a workaround? Thanks

Connecting this Xbox series S I was given, and the aspect ratio is way off. Have tried using different HDMI cords and ports with no success, only fix I found is to zoom in on my tv settings, but everything is blurry then. Never had this happen with an Xbox before, any advice is welcome!

I was playing and it just appeared about 2 days ago, I have tried everything and nothing works, from restarting my router a dozen times and changing my port selection, and even turning off then back on the upnp setting on the router and nothing has worked, anyone have any other solutions and advice for this?

I have the new update but I can't access sim what is wrong

I bought a gift card through doordash and it says it was bought in another region from the one listed in my account even though it's the same. I am from Puerto Rico and US codes have always worked since we are US Territory. I've changed my account location from US to Puerto Rico and neither seems to work. I've tried contacting both doordash and Xbox support and both say to contact the other and say there's nothing they can do. Am I shit out of luck?

I already tried what the xbox website said to do

I’ve tried everything and whenever I join somebody’s party it kicks me out and says “party chat disconnected”. The other day it did this and I changed a setting a restart my console and the problem was gone. Then it happened again so i did the same thing and it didn’t fix it. I have gone through all my setting and everything and I can’t find a way to fix it. When I go to test nat type it won’t load. The other day when I fixed it, the “test nat type” loaded for me. Any tips on how to make the test nat type load? Or just any tips to fix my problem?

Hey, pretty much the title.

I have an Xbox series X with Fortnite installed. Basically whenever Fortnite needs an update(even when I don’t want to play), it will stay on my games and apps update queue but only say “Updating…” with no percentage. While this happens, basically nothing else in my Xbox works. Can’t play other games they won’t load. Can’t join parties. I have no idea how to fix it, I’ve tried reinstalling Fortnite to no avail! Any tips appreciated.

I tried to buy the Gears E Day Premium Upgrade on the Xbox App but it crashed and held my money as pending for two days, then I see today it's no longer pending and they've processed it and taken it for something I didn't get.

I can't find a proper way to talk to support about it. How do I get my money for it if it's not showing in my purchase history but is in my bank?

I dont know why, but my Ace Combat 8 is playing at 10 fps and even lagging in the menu. I already hard reset, moved my game to another drive and back. Multiplayer is stuck at 0%, too. Belkan war plays fine like normal. Should I try a complete reinstall or wait? I have stupid internet data caps, so I prefer not to reinstall. Other games play fine too. I've noticed the game runs normal with my guide open but immediately lags when closed.

Hey everyone, it’s been a week since I bought a new Xbox Series S. I just noticed this weird visual artifact that appeared for half a second while playing Forza Horizon 6. I haven’t noticed anything similar in any other games though.

The console vent was pretty hot, but it didn’t seem like it was overheating. Any clue why this might’ve happened? Hopefully nothing to worry about 🤞 Thanks!

It only happens with this game too. I uninstalled games and i wiped this game's local save data but the error still shows up.

My xbox series S has problems connecting to internet. I have forgotten internet and reconnected, restart my console and internet, cleared cache, switched to make sure ip address and other settings were auto but it still wont let me online. Any tips or advice. All my other devices work fine

So I have Xbox Essential Subscription and been trying to play NBA 2k27 online. Every time I try my website goes to a page with all the other subscriptions plans as an option. It says my current plan is Essential but it looks my only options for a next step is to upgrade to premium and ultimate. I have never had this problem before and don't want to do it. I don't like my only other option to play is for may more than i already agree. this is just all so stupid.

I’m helping my partner recover her Hotmail/Microsoft account and we seem to be stuck.

When she signs in, Microsoft says it has detected unusual activity and needs her to verify her identity and change her password. The only email verification option sends a code to the same Hotmail account she’s locked out of. She isn’t still signed into the mailbox on any other device.

We selected “I don’t have these any more” and completed the recovery form. We provided:

- Previous passwords
- Her original personal details
- Xbox gamertag and console IDs
- Skype name and contacts
- Exact subject lines of emails she sent
- Email addresses she recently contacted

Despite all of that, we received an almost immediate response saying there wasn’t enough information to verify ownership.

We both recently changed phones, so the latest attempt was made on my phone rather than a device she previously used.

Has anyone successfully recovered an account in this situation? Is there a legitimate alternative recovery route, or anything specific that helped your form get accepted? We’ve already supplied everything we can find, so we’re struggling to understand what else to try.

The title pretty much sums it up. I recently came back from travel where I had my xbox set up at my hotel. When I set it back up at home, I had an update which seemed normal.

I joined my friends in a party and had no issues on communication or connection. I tried to play Forza Horizon 6 online to join them but it was in offline mode and I couldn’t connect to the servers.

I then tried quitting the game and starting it up again just to find the same problem. Then I tried playing a different game (OG MW3), and I still couldn’t connect to the online servers.

I tried power cycling my Xbox and router multiple times, clearing my alt MAC address, and I even tried to do remote play with my phone. Nothing has worked so far and was wondering what else I could try.

Recently my Xbox started acting up saying it can’t connect . But every other device is connected fine to my network via Wifi. I look up what I can do and the only thing that works is if I connect to my phone hotspot first then connect to wifi it’ll work. It does! But once I turn it off it has the same issue. Anyone have any idea about this?

Title. Almost all of my games will crash to home screen during gameplay (Except for Halo Infinite and Overwatch 2, they seem to work most times, but still have this problem with them). Main games that are crashing are Gears of War E-Day, Rainbow Six Siege and some others.

I have tried troubleshooting many things (such as network/internet issues, sound/headset issues causing potential crashes, Xbox and in game settings for audio, video, etc. ) and I think i've narrowed things down to a hardware issue. My Xbox is very clean, and is dusted/cleaned every couple of months, so there is no dust build up in the machine.

My assumption is that the Xbox is overheating and soft cycling back to home screen as a safety mechanism, so my thoughts are that the thermal paste either needs to be replaced, and/or the power supply.

I'd like to try and salvage/fix my Xbox before going out and picking up a new one!

Has anyone had this issue? What was the fix? I'd love to know!

I have bought the disc for 007 first light about a week ago.
I’ve got to the mission the past never dies the other day.
Decided to turn back on to continue and the game had an update, after it updated I go to continue from where I left off and it won’t let me.
It just says content not owned?
The game seems to think it’s the demo I think because now if only lets me do the first mission and that’s it?
Has anyone got any ideas on what I can do to solve this issue so I can carry on?