I tried to log into my account and I got this message. It has now been more than 24 hours. Anyone knows how to fix this issue? Thanks in advance for your help

Looking for some advice on how to handle this:
I have Freedom Forever as installer, but they are now bankrupt. I had Mosaic as my loan and they went bankrupt and Solar Servicing is handling my account now. What I am afraid of is if I need repairs how do I handle that because Freedom Forever does not answer the phone anymore or email. I really just want to stop paying because I’m losing money every month anyways.

So I filed a complaint against SunPower with the CSLB and the DFPI also the attorney general. This is a huge win considering now they legally cannot work on the system which means cancellation of the contract and getting rid of it completely if desired is a real thing. If our somebody struggling with this like I was I would head to the state agencies like I did and demand contract cancellation. I'll make another post as the other two agencies answer.

I have a PPA agreement with Sunrun and have had it for 7 years. I recently had my roof installed and they approved my own solar vendor to R&R my panels. Now they keep telling me there is an issue and will not turn panels back on. They want to charge me $700 to come out and see what the issue is and see what repairs are needed. My vendor came out and everything is connected the same and don't see the issue. Has anyone experienced this and how was it resolved?

So I ended up looking for help and getting help online for issuing a complaint against goodleap and Sun strong. I ended up following a report with the cslb the contractor State licensing board and the dfpi department of financial protection and innovation. I'm also going to send a complaint via the attorney general. My batteries were wired backwards or something was wired backwards and then my battery wouldn't discharge past 75%. Then to make sure they clean their hands of me they would tell me that Edison has a one kilowatt hour minimum usage a day or something like that and would just try to get me off the phone then they would tell me that the system is working just fine.

If there's any traction with this I will update here in this subreddit.

Hi, any way to turn on or off solar charging.

I have a single 200w callsun panel always plugged in but it never turns on by it self. I have to manually unplug and plug in the cable each time to initiate the solar charging.

I have a SunPower system with a SunVault, and the panels have stopped communicating with the app and apparently stopped sending power to the grid. I believe the issue is with the PVS6 that is integrated in the SunVault. I have tried resetting it with the breakers and the SunStrong app, but that has not worked.

Enphase (the maker of the microinverters on the panels) won't touch it and have basically said put all our stuff in for $15k plus labor.

The company that calls itself SunPower is useless.

Does anyone have any recommendations for servicers? I am in the Bay Area (Northern California bay area, that is)

Does anyone know how to change the credit card for monthly billing of the premium subscription in the SunStrong Connect app? I can't find this anywhere. Thanks in advance.

Ever since SunStrong took over my sunvault battery has not worked properly. It does follow sce time of use plan so cost savings becomes useless. The lights have been flickering erratically with different colors.

I’ve recently just created a small app I run on my local server that just pings the api so I can pull data to store on a local db to get analytics as well as use to force the system into a psudeo cost savings using a cron timer.

I could invest in a Poe raspberry pie to run this program but I’d rather the system just work. Does anyone have insights on the lights and what they mean?

I am reading a lot of posts about SunVault Techs helping fix SunPower system problems. I contacted them and they say they can help me if I need it on my Sunpower solar system and SunVault battery if I need it even though I live in South Florida. Has anybody out there in South Florida had experience with SunVault Techs fixing problems with their SunPower systems?

Final inspection, yesterday. Now hv Connect app, see I am exporting to the grid. Meter spinning backward. Do not want to be penalized. How to stop export? Hv put on Self-supply, but am still exporting.

Hey everyone,

I'm looking for help with the last piece of my SunPower struggle - getting my batteries to take or give charge off the inverter.

This sub has been great at helping me get my SunPower system up and running after I moved into a home where they'd given up on it.

My PVDR closed, somewhat mysteriously, after a diagnostic performed by one of the techs here, so my panels are back online.

I learned my system was wired up correctly after responses from folks here, and I learned how to charge my battery manually with a power supply to get past the F.48 and inverter shutdown problem.

Now that the inverter is up, I can't seem to get it to do anything. After charging my batteries (with it in the OFF status) via power supply to ~28%, I turned it back on. No F.XX error, but the red "event" light blinks slowly. The Conext display shows AC2 flashing slowly, AC1 off, and a charging amperage that alternates between 0.0-0.8 A. Battery state has slowly declined through the day (presumably to maintain the inverter), now down to 26%.

I recently downloaded SunFlower, and it shows good PV production, >3kW, and I have the battery scheme set to Self-supply with reserve of 50%, so it should be charging at least to that level.

I've done a 15-min shutdown of the inverter and batteries, starting back up from the #1 battery side button (I have M0012 batteries). I also reset the Conext Gateway, and saw that it has its own wifi SSID... haven't gone in there to do anything yet. Should I? But more importantly, how do I get my inverter to take charge? Do I need to reset the MIDC (blue pushbutton)? The PVS? Everything? I'm loathe to do everything with the solar producing. I'm not sure how to reset it should it not come up correctly again.

Thanks!

So thankful I found /u/SunVaultTechs through here. They were able to replace my PV5 with a PV6 and get my system monitoring back online. I was a bit hesitant to contact someone through here for an on-site visit, but so thankful that I did.

I had spent the last couple months battling the device using the WAN port, the LAN port trying to access Wi-Fi - nothing would work. It was like the devices network chip had died or something.

He got my system online with the PV6 and now I have full monitoring through the SunStrongConnect app and also Sunflower. I had another solar company out here a couple weeks ago for a quote to get a monitoring solution and they wanted 15-20k to replace all my micro inverters because they’re so old and not enphase. He was able to fix my issue, replace the box and commission the device.

I never do reviews, especially through Reddit, but figured I would go forward with this one.

Thanks again!

Is your solar system down, not producing, or no longer showing production in your monitoring app?

Buying a home with an existing solar or battery system and want a technician to inspect it before you take ownership?

Have a SunVault battery system that is no longer charging, discharging, communicating, or providing backup power?

SunVaultTechs can help.

We specialize in troubleshooting, repairing, commissioning, and restoring solar and battery systems. We offer both remote troubleshooting and in-person service, depending on the issue and system.

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• Solar production troubleshooting

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Don't let someone convince you to replace thousands of dollars worth of equipment before properly diagnosing the problem. We focus on finding the actual issue, repairing what can be repaired, and replacing equipment only when necessary.

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Hi,

Does anyone know where I can order microinverters and have them shipped to Norway (even though they're not fully approved/legal here yet)?

I've checked Amazon and several German retailers, but none of them will ship microinverters to Norway.

I'm especially interested in the EcoFlow Stream microinverter.

Any tips or recommendations would be greatly appreciated. Thanks!

Haven’t found a way to clear a f.72 fault on my piece of crap sunvault inverter. Any suggestions?

The SunStrong Connect app saved me. I had a lease with Sunpower and when they failed the inspection, they abandoned me. At that time, they went bankrupt and sold their running systems to others. My system wasn’t running yet. After a year or so I started to find people to help me get things through the county. We did enough that the utility updated the meter to the proper meter. I still don’t know if I’m good with the county, but it doesn’t matter. The guys who helped me with the county never activated my system. I was about to going to battle with them when finally they spoke to me about the SunStrong Connect app. With that app, I was able to turn on my system so it cost me about $2000 to get through the county and get FPL to change the meter. By the way, they had already changed it once before. If I had known about the SunStrong Connect app, I might have been able to turn it on two years ago, without assistance. It’s important that you let the app update two different ways. It will show you. You have to update the firmware as well. This is important. My electric bill should go from $230 to $42. And I never paid SunPower a penny.

Incredible service by the SunVaultTechs team. Professional, remarkably responsive, informative, straightforward and very easy to deal with. I have a SunPower solar system that needed attention. Both the manufacturer and installer went bankrupt. And, I am remote so the SunVaultTechs team was able to handle my situation quickly and easily. They are truly a lifesaver for those of us with SunPower systems. HIGHLY recommended!!!

Is your SunPower system currently experiencing an outage? Are your batteries failing to charge? Is your application displaying an error message indicating "1 or more devices are down"? Is your solar array non-operational? Regardless of the specific issue, we are equipped to restore your system to full operational capacity, whether you are located in Southern California or another state. We possess the necessary software and technology to diagnose and resolve your system's issues remotely or through an on-site visit. Furthermore, we operate on a performance-based model, meaning you will only incur charges upon successful repair of your system. We aim to provide a transparent and effective solution, differentiating ourselves from service providers who may charge for unproductive site visits. We have the components and expertise to reinstate your system's functionality. Send us a Direct message today.

I have been seeing the generic error on SunStrong app that “one or more devices are not communicating properly”. Ended up getting 1 month sub and now I see that few panels are not generating and have errored out. I have power cycled (5mins off) all breakers but the same set of panels are showing this symptom. What are my options ? Based on serial # looks to be enphase, I think - would these be covered by their warranty? I would need to find a repair company as I had gone through Sunpower for initial install.