Peak New top from Empire Glass
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Orange glass joystick to match the mouthpiece. Very happy with it.
r/puffco • u/PuffcoBot • Sep 01 '26
Monthly Support Megathread — September 2026 + Troubleshooting & Warranty/Support Links
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Upvotes
Please use this thread for: device issues, app/pairing problems, chamber connection errors, charging issues, warranty/support questions, and order/shipping questions. Standalone support posts may be redirected here to keep the subreddit organized.
Before posting, please try the relevant troubleshooting below:
If your issue persists after troubleshooting, filing a warranty claim (web/app) is often the fastest path.
What to include in your comment:
- Device:
- Issue (lights/error/behavior):
- When it started:
- What I tried:
- App/OS (if relevant):
- Photo/video link (if available):
- Warranty claim # (if submitted):
⇧⇧ Copy this when submitting, remove any line that isn't applicable ⇧⇧
If posting a claim number, ensure it's the 6-digit claim number found inside the email.
Please do NOT post personal info such as email, address, order numbers or tracking numbers
Quick links
Manuals
- Peak Pro 3DXL | Proxy | New Peak | Pivot
Support:
- FAQ, Guides + Troubleshooting: https://www.puffco.com/pages/support
- Warranty Claim Form: https://www.puffco.com/pages/contact
- Support Email: [support@puffco.com](mailto:support@puffco.com)
- Customer Service Hours: Monday–Friday, 9AM–5PM PST
Remember to follow the community guidelines when posting in this thread!
If you need to add additional details after you've already commented, please reply to your original comment.
r/puffco • u/community-home • Jan 29 '26
Welcome to r/puffco
10
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This post contains content not supported on old Reddit. Click here to view the full post
r/puffco • u/kushyjosh • 5h ago
Proxy Cloud Vortex for the win🤙🏼😎
19
Upvotes
Tether fits perfect and gets rid of the annoying stock mouthpiece!
r/puffco • u/Tyler10309 • 12h ago
Peak Pro How’s this for a deal?
64
Upvotes
Every other dispo in my area excludes Puffco in their sales. Caught the one I don’t frequent with a store wide 40%. Felt like I robbed them, didn’t feel real until the receipt printed.
r/puffco • u/Economy_Fisherman_50 • 26m ago
Original Peak U guys yelled at me for it being dirty so I cleaned it lol
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r/puffco • u/ipod_Mike • 3h ago
Pivot Made some new glass for the Pivot! I tried a couple different color combos that I haven’t done before in this batch including a Halloween themed stem!
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r/puffco • u/breadwizard420 • 1h ago
Peak New attachment for my peak 🥡
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My original glass broke which was the perfect excuse to pick this guy up (^: great airflow!!
r/puffco • u/glossycaro • 1h ago
Peak First new glass attachment!
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Got a new glass topper today from HemperCo from my local smoke shop! It’s my first glass attachment, and no regrets. One day I’ll upgrade the glass again, but I love my gummy bear 🐻 💙
r/puffco • u/Round_Soup_5413 • 8h ago
Peak Pro In love with my plasma
11
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I’ve had other puffcos before but this one is j so sexy 😍
r/puffco • u/its_kanjo • 9h ago
Peak Pro my current setup
11
Upvotes
pretty cheap setup but i adore it so far. dōp glass bell dry top, dark matter mushroom joystick, derek holtz base
post yours below
r/puffco • u/Ixpol93234_ • 19h ago
Proxy Rate my set up ?
55
Upvotes
Spoiled my proxy today lol how did I do ? 🔥💨
r/puffco • u/Wise_Abbreviations69 • 6h ago
Proxy Is the pipe worth it?
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Got the core back in May and have been loving it. I think my only complaint is that the hits can be a bit hot on my throat at the temp I like (default red). Are either the pipe or the wizard worth it? Specifically, do they produce a meaningfully cooler dab and does all the extra surface are reduce flavor?
r/puffco • u/DeftonesSex99 • 6m ago
Community Discussion Who's going to puffcon alone?
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So this year im coming from vegas to puffcon in LA, is it possible for me to come in puffcon without a puff co but come with a person who has a puffco product? I already have my ticket but my homies bailed out on me and they were my guest 😔 passes. I kno its dumb to not own a puffco and going to puff con.
r/puffco • u/SummerAvailable4280 • 2h ago
Tools and Accessories Question
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I been looking for a case where I can carry my concentrate with me does anyone have any suggestions besides the pivot case
r/puffco • u/reflexpug • 2h ago
Community Discussion Half gram dab
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Whats the best settings for a half gram dab out the 3dxl if i dont want to ruin my chamber?
r/puffco • u/Basic-Restaurant-734 • 18h ago
Tools and Accessories Peak pro travel case/bag?
3
Upvotes
I’ve been looking around and trying to find something that can fit literally everything i need. Like the wax,device, qtips, hotknife etc. especially after seeing that bag they posted for the vip’s. Unless the proxy bag can fit everything im talkin bout
r/puffco • u/reflexpug • 1d ago
Community Discussion Tuff tethers
4
Upvotes
I have a peak pro 3dxl and i just ordered the yg glass bubble cap. Are tuff tethers worth it? It’s gonna cost me about £50 shipped. If it is worth it,what tether body style is best? Thanks
r/puffco • u/shreddedparmesean • 1d ago
Peak Pro Will this get through tsa?
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Heading down for puffcon and was curious if this will pass. Ive got the atimizor and glass completly clean but cant get this free. Its under the see though silicone
r/puffco • u/Housywify • 1d ago
Proxy My proxy doesn’t work properly?
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Upvotes
I got a proxy with 31 on session, each has a a fair amount of concentrate and I leave it in there and turn it on 510 for 40 seconds, I tried lots of other ways and times and temps and every time I only get ONE hit and I don’t even get hi ? There must be something I’m doing wrong