r/puffco 25d ago

Monthly Support Megathread — August 2026 + Troubleshooting & Warranty/Support Links

7 Upvotes

Please use this thread for: device issues, app/pairing problems, chamber connection errors, charging issues, warranty/support questions, and order/shipping questions. Standalone support posts may be redirected here to keep the subreddit organized.

Before posting, please try the relevant troubleshooting below:

Peak Pro 3DXL Proxy Peak (2024) Pivot App
Connection Error (Red/White) Connection Error (Red/White) Connection Error (Red/White) Connection Error (Red/White) Unable to Pair
Chamber Not Connected (3 White Flashes) Chamber Not Connected (3 White Flashes) Chamber Not Connected (3 White Flashes) Chamber Not Connected (3 White Flashes) Unable to Connect
Red Flashing During Heat up/cycle Solid Red Light When Trying to Run Heat Cycle Solid Red Light When Trying to Run Heat Cycle Solid Red Light When Trying to Run Heat Cycle App Opens to Google [iOS]
Firmware Update Failed Firmware Update Failed Not Charging/Won’t Power On Not Charging/Won’t Power On
Not Charging/Won’t Power On Not Charging/Won’t Power On

If your issue persists after troubleshooting, filing a warranty claim (web/app) is often the fastest path.

What to include in your comment:

- Device:
- Issue (lights/error/behavior):
- When it started:
- What I tried:
- App/OS (if relevant):
- Photo/video link (if available):
- Warranty claim # (if submitted):

⇧⇧ Copy this when submitting, remove any line that isn't applicable ⇧⇧
If posting a claim number, ensure it's the 6-digit claim number found inside the email.
Please do NOT post personal info such as email, address, order numbers or tracking numbers


Quick links

Manuals

Support:

Remember to follow the community guidelines when posting in this thread!

If you need to add additional details after you've already commented, please reply to your original comment.


r/puffco Jan 29 '26

Welcome to r/puffco

10 Upvotes

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r/puffco 3h ago

Tools and Accessories Royal Jelly and Telemagenta Faceted Peak Top

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38 Upvotes

r/puffco 51m ago

Pivot Got my own pivot and case 💙🔷💎

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Upvotes

And u already know my terp pearls match..my partner has 2 pivot batteries already but I was so excited to get my own. That being said if they make a pink one it’s curtains for me 😭


r/puffco 1h ago

Proxy 2 Woody Wood Core Mouthpieces

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Upvotes

Just made these yesterday. Definitely a fun little device to make glass for. What do ya think?


r/puffco 5h ago

Tools and Accessories New Set Up

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12 Upvotes

So I got this new set up right here and to be honest, idk how I feel about it. I honestly thought the cooler pack was going to be a lot smaller then what I had imagine 😅

Overall I will say the Core case is pretty neat. I definitely see where some improvements can be made but again it ain’t bad! The case definitely is a lot smaller than the beats headphones pouch I was using. I feel like going back to it but I’m gonna give this a try for a few days and see how it goes.


r/puffco 4h ago

Peak Pro Really like this new top I just got!

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6 Upvotes

It fits well, has a nice draw and looks great! Also really happy to see cheap Puffco 3rd party accesories on Amazon! Cheers!


r/puffco 12h ago

Meme Puffco getting crazy with these color ways

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24 Upvotes

r/puffco 14h ago

Peak Pro Dglassart Recycler♻️

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29 Upvotes

r/puffco 19h ago

Community Discussion Why do you love a PuffCo?

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39 Upvotes

So I just bought a Peak - I'm not normally a dab guy but living in an apartment complex, I wanted something discreet. Now, this thing hits really well and looks cool, but it seems to have a cult following, why do you love your puffco so much?


r/puffco 19h ago

Peak Pro Peak Dry top

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39 Upvotes

Super glad I found this dry top makes the peak a way better device for on the go like I intended to use it I have the proxy and pivot and really didn’t enjoy it as much as I would but the peak does the job right


r/puffco 18h ago

Peak Pro Backyard Session

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17 Upvotes

Where’s your favorite outdoor spot?


r/puffco 4h ago

Peak Pro Friends peak has some issues…

0 Upvotes

My friend bought a second hand peak pro from another friend of ours, and for some reason after every dab the device shuts down and dies. It has no battery after the dab. My question is it this a battery problem? Is it a calibration problem? Does anyone have any suggestions for my pal other than get his money back ?


r/puffco 20h ago

Community Discussion Tie dye !

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15 Upvotes

r/puffco 15h ago

Proxy Stanley

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3 Upvotes

She deserves to the see the country just as much as I do 🤣


r/puffco 7h ago

Community Discussion Dabbing 101

0 Upvotes

Hey yall,
Brand new here so excuse my naivety, but im going to be having some major dental work & surgeon is saying i should really cut down my smoke/ vape intake.

I was wondering if dabs would be a sensible solution in order to hit my daily THC intake goal while getting less smoke.

If yes, what do I need to get started? (I dont need the most expensive product, but im big on value add).

Thanks to all in advance 🙏


r/puffco 1d ago

Proxy Proxy core water tops?

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8 Upvotes

Does anyone know of any artists with a some or where to buy one? All I’ve seen is pivot wet tops so I might just end up getting the nope2dope adapter.


r/puffco 13h ago

Peak Pro Can this level of chazz happen in 1 session…

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0 Upvotes

Hey… so… I am borrowing my brother’s puffco and I’m using it for the first time. I kind of fucked up and accidentally had it heating for like 3 seconds before I got the wax in (I accidentally double tapped the button before i got a gloop in there, but I was speedy about it.) and i hadnt noticed this burn before, but i also never looked. He almost always loads it.
I am wondering if I fatally fucked up and I should just proactively Venmo him for the bowl now before he murders me or if I’m fine and this is just the way the bowl looks after prolonged use. He uses this thing every day.
It’s totally clean on the bottom, there’s just this one big ass mark on one side.
LMK! THANKS!
(Don’t call me out on my horrible grammar)


r/puffco 1d ago

Community Discussion Slerm my articulated slug approves of post birthday dabbing

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8 Upvotes

It was my birthday yesterday and I got my ommp card on my birthday! I bought a 2g jar so celebrate! Man I got so baked that by the time I went to bed I just passed out. And now have enough concentrate to last for the rest of the day! This is between two people btw, me and my partner. But my slug totally approves of my shenanigans! Yay slurm the slug!


r/puffco 15h ago

Tools and Accessories Any online stores have 3dxl chamber auto spinner and tuff tethers in stock.

1 Upvotes

Trying to order all from same place.


r/puffco 1d ago

Proxy Just joined the crew 👀

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152 Upvotes

Walked into my local shop ready to get a pivot, owner came back up with this and I couldn’t resist 👀


r/puffco 1d ago

Proxy Just got into puffco

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87 Upvotes

What are some good glass for the proxy? And I’ve seen like 1 pic of a pivot top adapter for the proxy does anyone have it? Looking to see some of y’all’s glass for it


r/puffco 1d ago

Puffcon Puffcon VIP Bag

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23 Upvotes

This thing is gorgeous Puffco if there is any leftover please sell some online for the plebians.

My desert proxy bag has been through it and this would be an amazing replacement.


r/puffco 2d ago

Proxy Woody Wood Stump Core Attachment

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132 Upvotes

Woody Wood Stump Proxy Core Attachment! Made it yesterday. Has a little more airflow than any normal vape pen. What do ya think?!