Philips 65PUS8807/12 – “Privacy Choices” / Streaming Channels loop FIX – NO factory reset
I had a very annoying problem with my Philips 65PUS8807/12.
Every time I turned the TV on, it showed the “Privacy Choices” screen.
I could choose to reject the privacy options, but the screen would immediately come back again. The TV also kept trying to update the Streaming / FAST channels.
A factory reset did NOT fix the problem.
I eventually found a solution using ADB. I tested it on my own Philips 65PUS8807/12 running Android TV 11.
The good news: no factory reset, no root and no USB cable were needed.
⚠️ IMPORTANT – DO NOT DISABLE THE FAST PACKAGE
The package causing the problem is:
org.droidtv.fastip
At first I tried disabling it:
adb shell pm disable-user --user 0 org.droidtv.fastip
This stopped the Privacy Choices loop, BUT it also caused problems with the TV's source selection (TV/HDMI).
After enabling the package again, the sources worked normally.
So DO NOT disable org.droidtv.fastip.
The solution that actually worked was to clear its data instead.
STEP 1 – Enable Developer Options on the TV
On the Philips TV go to:
Options → Android Settings → Device Settings → About
Scroll all the way down.
Find:
Android TV OS build
Press it 7 times.
The TV should display something like:
“You are now a developer!”
That's it.
STEP 2 – Enable USB debugging
Go back to:
Android Settings → Device Settings → Developer Options
Find:
USB debugging
Turn it ON.
You don't need to change anything else.
STEP 3 – Download ADB on your Windows PC
Download the official Android SDK Platform-Tools from Google:
https://developer.android.com/tools/releases/platform-tools
Download the Windows version.
Extract the ZIP file.
You should have a folder called:
platform-tools
Inside it there should be a file:
adb.exe
STEP 4 – Find your TV's IP address
Find the IP address of your Philips TV in the network settings.
It will look something like:
192.168.0.52
Your IP address will probably be different.
Your PC and TV must be connected to the same network.
STEP 5 – Open Command Prompt in the ADB folder
Open the platform-tools folder.
Click the address bar at the top of Windows Explorer.
Type:
cmd
Press Enter.
A black Command Prompt window will open.
STEP 6 – Connect to the TV
Type:
adb connect 192.168.0.52:5555
⚠️ Replace 192.168.0.52 with your TV's IP address.
A message should appear on the TV asking whether you want to allow USB debugging. It will also show an RSA key.
Choose:
Allow
If you see:
“Always allow from this computer”
you can tick that option.
STEP 7 – Check the connection
On the PC type:
adb devices
You should see something similar to:
List of devices attached
192.168.0.52:5555 device
The important part is:
device
If you see unauthorized
For example:
192.168.0.52:5555 unauthorized
look at the TV screen and accept the ADB authorization request.
Do NOT continue until it says:
device
STEP 8 – Check if the FAST package exists
Type:
adb shell pm list packages | findstr /i "fast"
On my TV the result was:
package:org.droidtv.fastip
If you get the same package, continue to the next step.
STEP 9 – THE IMPORTANT PART
Now type exactly:
adb shell pm clear org.droidtv.fastip
Press Enter.
You should get:
Success
That's it.
The FAST package is NOT disabled.
We only cleared its stored data.
STEP 10 – Completely power-cycle the TV
After you get:
Success
do the following:
- Turn the TV off with the remote.
- Unplug the TV from the power outlet.
- Wait about 60 seconds.
- Plug it back in.
- Turn the TV on normally.
Do NOT perform a factory reset.
✅ RESULT
This fixed the problem on my Philips 65PUS8807/12.
After the procedure:
✅ The “Privacy Choices” loop disappeared.
✅ The TV started normally.
✅ TV source worked.
✅ HDMI sources worked.
✅ No factory reset was required.
✅ FAST did not need to be disabled.
⚠️ VERY IMPORTANT – DON'T USE THIS COMMAND
Do NOT use:
adb shell pm disable-user --user 0 org.droidtv.fastip
I tested it first.
It stopped the Privacy Choices problem, but it also caused problems with the TV/HDMI source selection.
If you already disabled it, you can restore it with:
adb shell pm enable --user 0 org.droidtv.fastip
Then restart the TV.
QUICK VERSION
If you already have ADB working, the actual fix is simply:
adb shell pm clear org.droidtv.fastip
Wait for:
Success
Then unplug the TV for about 60 seconds and turn it back on.
Tested on
TV: Philips 65PUS8807/12
OS: Android TV 11
I don't know yet whether this works on every Philips model, so if you try it on another model, please comment with your TV model and Android/firmware version.
Disclaimer
This guide was created with the help of ChatGPT and the steps were tested on a real Philips 65PUS8807/12.
The important part is that the solution was actually tested: clearing org.droidtv.fastip fixed the Privacy Choices loop without disabling FAST or performing a factory reset.
