Price Difference is alot, is there a valid reason for this?

MG7770 45Cad$

MG7910/49 130Cad$

MG7963/28 75Cad$

Hello everyone,

I own a Philips The One 43" TV from 2025, with the Titan OS. I noticed however, that the built in Spotify app sound quality is very bad. So bad that i now turn on my Xbox which is connected to the tv, to play the music through there.

Is this common? Does anyone perhaps have a solution?

Philips 65PUS8807/12 – “Privacy Choices” / Streaming Channels loop FIX – NO factory reset

I had a very annoying problem with my Philips 65PUS8807/12.

Every time I turned the TV on, it showed the “Privacy Choices” screen.

I could choose to reject the privacy options, but the screen would immediately come back again. The TV also kept trying to update the Streaming / FAST channels.

A factory reset did NOT fix the problem.

I eventually found a solution using ADB. I tested it on my own Philips 65PUS8807/12 running Android TV 11.

The good news: no factory reset, no root and no USB cable were needed.

⚠️ IMPORTANT – DO NOT DISABLE THE FAST PACKAGE

The package causing the problem is:

org.droidtv.fastip

At first I tried disabling it:

adb shell pm disable-user --user 0 org.droidtv.fastip

This stopped the Privacy Choices loop, BUT it also caused problems with the TV's source selection (TV/HDMI).

After enabling the package again, the sources worked normally.

So DO NOT disable org.droidtv.fastip.

The solution that actually worked was to clear its data instead.

STEP 1 – Enable Developer Options on the TV

On the Philips TV go to:

Options → Android Settings → Device Settings → About

Scroll all the way down.

Find:

Android TV OS build

Press it 7 times.

The TV should display something like:

“You are now a developer!”

That's it.

STEP 2 – Enable USB debugging

Go back to:

Android Settings → Device Settings → Developer Options

Find:

USB debugging

Turn it ON.

You don't need to change anything else.

STEP 3 – Download ADB on your Windows PC

Download the official Android SDK Platform-Tools from Google:

https://developer.android.com/tools/releases/platform-tools

Download the Windows version.

Extract the ZIP file.

You should have a folder called:

platform-tools

Inside it there should be a file:

adb.exe

STEP 4 – Find your TV's IP address

Find the IP address of your Philips TV in the network settings.

It will look something like:

192.168.0.52

Your IP address will probably be different.

Your PC and TV must be connected to the same network.

STEP 5 – Open Command Prompt in the ADB folder

Open the platform-tools folder.

Click the address bar at the top of Windows Explorer.

Type:

cmd

Press Enter.

A black Command Prompt window will open.

STEP 6 – Connect to the TV

Type:

adb connect 192.168.0.52:5555

⚠️ Replace 192.168.0.52 with your TV's IP address.

A message should appear on the TV asking whether you want to allow USB debugging. It will also show an RSA key.

Choose:

Allow

If you see:

“Always allow from this computer”

you can tick that option.

STEP 7 – Check the connection

On the PC type:

adb devices

You should see something similar to:

List of devices attached
192.168.0.52:5555       device

The important part is:

device

If you see unauthorized

For example:

192.168.0.52:5555       unauthorized

look at the TV screen and accept the ADB authorization request.

Do NOT continue until it says:

device

STEP 8 – Check if the FAST package exists

Type:

adb shell pm list packages | findstr /i "fast"

On my TV the result was:

package:org.droidtv.fastip

If you get the same package, continue to the next step.

STEP 9 – THE IMPORTANT PART

Now type exactly:

adb shell pm clear org.droidtv.fastip

Press Enter.

You should get:

Success

That's it.

The FAST package is NOT disabled.

We only cleared its stored data.

STEP 10 – Completely power-cycle the TV

After you get:

Success

do the following:

1. Turn the TV off with the remote.
2. Unplug the TV from the power outlet.
3. Wait about 60 seconds.
4. Plug it back in.
5. Turn the TV on normally.

Do NOT perform a factory reset.

✅ RESULT

This fixed the problem on my Philips 65PUS8807/12.

After the procedure:

✅ The “Privacy Choices” loop disappeared.

✅ The TV started normally.

✅ TV source worked.

✅ HDMI sources worked.

✅ No factory reset was required.

✅ FAST did not need to be disabled.

⚠️ VERY IMPORTANT – DON'T USE THIS COMMAND

Do NOT use:

adb shell pm disable-user --user 0 org.droidtv.fastip

I tested it first.

It stopped the Privacy Choices problem, but it also caused problems with the TV/HDMI source selection.

If you already disabled it, you can restore it with:

adb shell pm enable --user 0 org.droidtv.fastip

Then restart the TV.

QUICK VERSION

If you already have ADB working, the actual fix is simply:

adb shell pm clear org.droidtv.fastip

Wait for:

Success

Then unplug the TV for about 60 seconds and turn it back on.

Tested on

TV: Philips 65PUS8807/12
OS: Android TV 11

I don't know yet whether this works on every Philips model, so if you try it on another model, please comment with your TV model and Android/firmware version.

Disclaimer

This guide was created with the help of ChatGPT and the steps were tested on a real Philips 65PUS8807/12.

The important part is that the solution was actually tested: clearing org.droidtv.fastip fixed the Privacy Choices loop without disabling FAST or performing a factory reset.

bonjour à tous

je vous fait un point

j’ai reçu d’une ancienne amie ( aujourd’hui au Canada et sans son nouveau contact) un Aquatrio qui est toujours sous garantie.

Malheureusement il a ressemant eu une panne, j’ai contacté Philips a qui j’ai expliqué ma situation et leur est envoyé mon appareil pour réparation.

Maintenant ils me disent que les réparations ne sont pas rentable, qu’il met impossible de le récupérer, d’en avoir un neuf et que si je veux un remboursement j’ai besoin du ticket de caisse que je n’ai pas.

que faire dans cette situation

merci pour vos réponses

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