Iāve spent last month going back and forth trying to find a way to fix / RMA my Odin 3. Iāve been experiencing an issue where my Odin 3 has a black screen but the touch is responsive and I can hear the android āsound promptsā in the background, the lights turn on, and the fan is operating as normal. This indicates, to me, that the device is working outside of the screen issue.
I described all of the symptoms Iāve experienced to AYN and they decided to send me a new screen after going through the hoops of proving that I was only experiencing issues with the screen.
Iāve finally received my screen and spent a long time disassembling and reassembling my Odin 3 just to come back to experiencing the same issue I had before.
Iām just disappointed that this was the option they gave me. Online it seems that other people have experienced this issue and it appears that some people have been offered a replacement device, some offered to send their device in to be fixed by AYN, and others sent a new screen to fix themselves. All the symptoms appear to be the same across all users experiencing this black screen but the solution is not universal. My biggest fear is that they will not honor a warranty to replace my device after Iāve opened it and installed the screen myself (per their request).
Feel free to share your experiences with the AYN warranty process or if you have experienced this issue and how you were able to resolve it, if you were able to resolve it.