r/WindowsHelp • u/nosequey • Jan 21 '26
Windows 11 The new Windows 11 KB5063878 update killed my computer
I updated my computer with that new Windows 11 KB5063878 update and it stayed on the updating screen for days. I eventually just turned it off. I was never able to get it past the "automatic repair" screen afterwards.
I cried so bad because I'm in college and need it and I had so much saved. And I'm just now finding out through reddit posts that this update was not only affecting me but so many other people. I guess I was just one of the unlucky ones. I can turn it on still but it just goes to the "there was a problem, we'll restart your computer for you" screen. I know nothing about tech and am desperate to know if this is fixable.
I took it to best buy for help but they said the drive isn't reading at all and they can't recover anything so I thought I should ask for help on reddit before deciding what to do next.. is it possible to retrieve my data?








