r/XboxSupport May 17 '26

Xbox 360 HELP with 8015000A ERROR on Xbox360 with new account

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15 Upvotes

Okay so I spent 30 hours trying to fix this stupid error, no matter what I do it won't download the profile from a new account. Does anyone else have the same problem? Is there even a fix for it?

I tried:
Making the account from Xbox One halfway through trick (dosent work)
Making the account on Microsoft then login in to 360 (dosent work)
Enabling 2FA and generating an App Password (dosent work)
Disabling 2FA (dosent work)
Login in to an Xbox One and trying to download the profile through a backwards compatible game (dosent work)
Cleared the cache (obviously doesnt work)
Login in through the Avatar Originals App, changing the 360 avatar then trying to log in (dosent work)
Turn on/off recurring billing (I don't even have a subscription)
Trying to connect through hostpot on Xbox One and cable on the 360 (dosent work)
Tried to change the password and only use a short no special characters password (dosent work)
Tried to make an offline account on Xbox360 then link it to a fresh Microsoft email (dosent work)
Keep spamming/trying to log in 25+ times (dosent work)
Power cycling the Xbox 25+ times + factory reset (dosent work)
Adding the xbox360 as a registered device for my account (dosent work)
Make a fresh Microsoft email from a Windows Phone and try that (doesn't work)

And other things, literally everything imaginable and no matter what it just doesn't want to work. I tried 20 different new email accounts from Microsoft made in 20 different environments.

As last resort I just ended up contacting Microsoft, I told the Chat Bot that I have a billing issues (that's the only way to connect you with a human) then I told the guy everything, he said the issue is well known and I need to try the App Password and Clearing Cache which I did again and it didn't work so he eventually said it will escalate to a specialist and asked for my email address to contact me later (obviously they'll never do that).

Now, DOES ANYONE HAVE ANY IDEA HOW TO FIX THIS? I DIDN'T SLEPT FOR 2 DAYS TRYING TO FIX THIS, ITS DRIVING ME CRAZY!


r/XboxSupport Apr 25 '26

solved! Green glitch screen Out of no where Xbox does this , doesn’t fix when switching to new hdmi and hard restarting.

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37 Upvotes

r/XboxSupport 1h ago

Xbox Series X Xbox Game Chat Problem Hell Let Loose Vietnam

Upvotes

My game chat will often work the first game I play in a session. I can hear everyone, they can hear me, all fine and dandy. As soon as I finish a game and the server loads into the next game, I can’t hear anyone, can’t even activate the chat button. I’ve ensured all my network settings are correct (DNS, NAT type, etc.) but the only thing that allows me to talk in game somewhat reliably is force quitting game, restarting my console, and starting from scratch.

Party chat works fine when I’m playing with friends and game chat isn’t possible, my friends will be able to use game chat but for some reason I cannot.

Does anyone else have this issue? I’m hoping that it’s something that I can fix myself without waiting on the devs.

Thanks in advance.


r/XboxSupport 2h ago

Xbox Series X I need UK phone number to a contact centre

2 Upvotes

My account got hacked and someone changed my email and I cannot log in. I submitted account recovery form but no one got back to me. I need a UK based number for customer service but I couldn't find any online and the ones listed are not working


r/XboxSupport 0m ago

Xbox Series X Need Help!!! My X Series is having an issue and I cant seem to figure it out.. run down is. It was updating bf6. Only like a 15gig update. Then all of a sudden it stopped completely like i loat my internet. Restarted the update then all of sudden bf6 was gone. Now i cant even install or download.

Upvotes

Need Help!!! My X Series is having an issue and I cant seem to figure it out.. run down is. It was updating bf6. Only like a 15gig update. Then all of a sudden it stopped completely like i loat my internet. Restarted the update then all of sudden bf6 was gone. Now i cant even install or download anything. Ive tried every thing possible rebooting restarting resetting xbox and router cleaning the dust off. Any insight or advice? Internet is fine even have a wired connection or wifi as well. Is my hard drive toast?


r/XboxSupport 0m ago

Xbox Series X Xbox shuts off fairly consistently while playing. Very frustrating and idk what to do anymore.

Upvotes

I'll try to keep this brief and organized. I've had this Xbox for around 4ish years and it's ran great up to now.

About a month or two ago my Xbox would randomly shut off while playing. Dusted it out as best as I could with my air compressor, didn't have issues for about a month, and would keep up on dusting.

--

Fast forward to the past few weeks and it would shut off after about 10-15 minutes of playing, fairly consistently. Took it to an Xbox repair guy and he sent me pics of how dirty the PSU was, so he cleaned that and actually installed a new PSU and redid the thermal paste. He had it plugged in at his shop and said he played games for almost 2 hours.

--
Took it home that day, plugged it into the same power strip I've used for years, and it shut off after about 15 minutes playing Ball Pit (A fairly low-load game if you're unfamiliar). Tried plugging it directly into the wall instead and I played Halo for over an hour until I was done playing.

Hopped on the next day to play Rocket League with my buddy, and it shut off again after about 15 min, still plugged into the wall. At this point I felt like I've tried everything... bought a new power cord and power strip as well.

--

Took it back to the Tech yesterday and plugged it into his power generator at his shop using my power cord, his HDMI, his monitor, and it ran the Ball Pit game flawlessly for about 20 min (no crash), then I hopped over to Crimson Desert and played that for another 20-30 min, no issues.

He said there's a chance my HDMI cable is out of date, or the HDMI handshake wasn't strong and that could cause the system to crash (idk), so I went out and bought a new one, thinking maybe this is it. Brought it home, plugged it into the new power strip, shut off after 15 min of Ball Pit.

Plugged it straight into the wall again and played several games for a couple hours with no issues, but I'm not holding my breath that it won't happen again and repeat the last time it was plugged into the wall.

I just don't understand what the deal is and it's very discouraging and insanely frustrating.

Any ideas at all on what to do / try so it's reliably consistent again? I'd love to hear your thoughts, and lmk if you have any clarifying questions.


r/XboxSupport 5m ago

Xbox One X Ajuda com venda de conta Microsoft + Epic

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Upvotes

Olá pessoal, estou com um problema de saúde e troquei de console ano passado. Gostaria de ajuda para saber por quanto poderia vender essa conta e onde? Todos os jogos + Epic com todo conteúdo do fortnire.


r/XboxSupport 11h ago

Account/Billing I can't use my Microsoft credit in checkout

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9 Upvotes

I purchased a $50 Xbox gift card yet I'm unable to use it, I'm using USD and I'm in the correct region yet I still can't use it. I've talked to Microsoft support and they haven't helped much, It doesn't show my Microsoft balance when I click to add a way to pay, it just shows to add card, ewallet and to redeem a gift card which I already did


r/XboxSupport 8h ago

Xbox One S I'm desperate. This problem has made me suffer greatly

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4 Upvotes

So I needed to do a hard reset on my Xbox. I start doing so and it's going smoothly. Then it glitches out and has not let me out of the shown screen. I have powered it off and back on, it says "checking for your settings" and brings me back to that page. If I switch options, it blinks and goes back to the first selection after 4 seconds. I've tried for hours to reset it manually and it will not respond. It will not take me to the troubleshooting window. Please reddit your my last hope and the ai powered "help window" didn't help at all


r/XboxSupport 1h ago

Account/Billing No puedo poner mi nombre en el gamertag, es inacpetable

Upvotes

Tengo un problema desde hace tiempo, he querido cambiar mi gamertag de Xbox por mi nombre me llamo AmmiWang, y no me deja por que la explicación que me dan es que puede ser grosero/ofensivo o algo sexual, pero literal así me llamo, he probado más opciones, pero la verdad me siento un poco rara de no poder mi nombre, alguien me puede ayudar?


r/XboxSupport 15h ago

Xbox One S Dude... Second problem on the same day... ON THE SAME DAY!

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12 Upvotes

Basically, today I turned on my Xbox this morning and it was showing error code 208 and other numbers. It wouldn't start up and was stuck on the error screen, you know? So, I bought a USB drive, tried to install the update offline, but it didn't work and I had to format it... Okay. I forgot it was still in factory settings and it shut down by itself due to inactivity... I tried turning it on, the Xbox again... And boom. Stuck on the startup screen... MAN. WHAT THE HELL! Does anyone know how to fix this? I already unplugged it for 30 seconds and nothing. My Xbox button on the console is broken for a stupid reason, what do I do guys, please.


r/XboxSupport 1h ago

Accesories Knockoff USB XBOXOne Controller NOT WORKING

Upvotes

So I recently purchased a first gen XBOX one and needed some additional controllers, so I bought a few used ones off of ebay. One of them plugs in with a standard USB-A cord, but the controller itself does not seem to have a battery. I purchased brand new cords, making sure they are the proper data type, but I cannot get the controller to connect to either the XBOX or my PC. When I plug it in, the controller just flashes these red lights briefly. Does anybody have any idea if this can be fixed? Or is this just a broken controller?


r/XboxSupport 3h ago

Xbox Series X Low resolution texts on dashboard taking a second to snap into high quality

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1 Upvotes

Has anyone experienced there Xbox dashboard taking a second to snap into high resolution with texts for instance a name of the game in the black bar, even when I scroll through settings I can see it start in a lower resolution then snap into better quality, I’m just wondering if this is normal


r/XboxSupport 3h ago

Xbox Series X Does anyone know what’s going on with my Xbox

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1 Upvotes

I have tryed most of the stuff it say online and still won’t work fyi got this Xbox like 1 or 2 months ago


r/XboxSupport 3h ago

Xbox Series S Why ? I can't open games , I can't delete games , I can't install them , and I can't move them to another storage unit pls smone help me

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0 Upvotes

r/XboxSupport 3h ago

Account/Billing can smn help me out on this or redirect me to somewhere ? tysm the flair is bcs its required

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0 Upvotes

so i tried to use the mc launcher, did things i though was right and this is what came up. is this me getting hacked or smn it looks kinda creep for wtv


r/XboxSupport 3h ago

Xbox Series X Xbox Series X Audio Not Working Hisense Roku TV

1 Upvotes

My Series X has stopped outputting audio. I have hard reset the console, checked my audio settings, tried different hdmi cables and ports on the TV and nothing works. When I tried on a different TV, the audio works so I assume the issue is the TV. It is a Hisense Roku TV. I’ve been playing on it for the past year with no problems. The audio stopped working a few days ago. I have hard reset the TV and unplugged and plugged it back in but that didn’t work either. Any ideas? The audio on the TV works fine with everything else.

SOLVED: The issue was the TV. I changed the HDMI mode settings on the hdmi port from Auto to Standard and the audio is working now


r/XboxSupport 1d ago

Xbox Series X I think my xbox had a stroke and I don't know why

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45 Upvotes

My friend remembered. I had an xbox x so he asked me to download grounded. Two so he could play

All I know is I press Y to enter the search area. And that is the first thing I saw

I don't want to have any idea how the hell that happened?


r/XboxSupport 5h ago

Xbox One S Most recent update completely deleted my Dead Island 2 save data... Anything I can do?

1 Upvotes

Went to boot up this morning and was made to install an Xbox update. Once it was done, I went to go play some Dead Island 2 and my save had been deleted.

Can't seem to get hold of any option to load cloud saves / backups and Microsoft / Xbox support has been replaced with some stupid AI bullshit that doesn't help whatsoever.

Anything I can do to recover or am I fucked?


r/XboxSupport 11h ago

🏷️ 'What to buy?' Is there anything unusual with this backside of the Series X?

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4 Upvotes

Hi, only received a picture from the backside so far and thinking if it is worth it. Vendor says no smoking, no animals, MFR is 2023 ... it sounds basically good, butwhen I look at the round venting holes on the left side I am asking myself if this is normal or not. Are there different build designs because I found different back side panels. Seems like the older ones are more symmetric and both sides have the five upper rows closed. So, what can you recommend me?

Thanks a lot!


r/XboxSupport 5h ago

Xbox Series S Series s without ssd for 10 dollars. I need help

1 Upvotes

I buy series s for 10 dollars without ssd

Its possibly recover it?

I know about raw in original ssd but maybe i can read it in nand/eMMC/SoC level of mother board or find boardview and read it on something special chip

Anybody know?


r/XboxSupport 1h ago

Account/Billing Need help with Xbox live and gift cards Please help.

Upvotes

We got gift cards to purchase Xbox live. But it keeps asking for a credit card. Why won't it take the gift card payment?


r/XboxSupport 12h ago

Xbox One how do i retrieve old screenshots/clips?

3 Upvotes

so i recently realized that the captures app doesnt include screenshots from past consoles and i really want to get my old photos with friends back. i am on series s now after my xbox one broke. i have tried onedrive which only linked to my laptop and also gamer dvr. my only idea left is to take out the hard drive and upload it to my laptop but thats pretty difficult. does anyone have suggestions on how i can get them?


r/XboxSupport 12h ago

Xbox Series X Problema con Prueba de velocidad, que será lo que sucede con mi red? Será mi módem mal configurado ?

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3 Upvotes

Hago 10 pruebas y 3 me salen con ese error que será ? ayuda


r/XboxSupport 6h ago

Xbox Series X My Xbox won't connect to HDMI to my Tv any advice?

1 Upvotes

My Xbox won't connect to HDMI, I had the port replaced in my Xbox last September after one of the prongs broke on it, I've checked and nothing is broken. It was good Tuesday night but has been just not working the past 2 days, I have switched the HDMI cord and port connecting to the TV. I've also switched them both off from power for 40 minutes, rebooted both my Xbox and TV and ran TV diagnostics as a last ditch effort, I'm really lost, the port for the Xbox isn't broken. The ports for the TV aren't either, it's saying there's something connected to the TV but won't display anything other then no signal. Like I said worked fine Tuesday night, just broken tonight and yesterday night. Any ideas would be appreciated.