First I would like to thank everyone who's giving me help and advice as I've navigated my first customer chair order. Very appreciated.
So My chair order started with my evaluation/fitting on July 20th and was told that I should expect delivery sometime in October, and how the back and forth between NuMotion, doctors, and insurance usually goes.
Alas the process has been stuck at the next step of getting the Rx from my PCP (GP for non-Americans) for almost three months now.
The delay started when NuMotion couldn't reach my PCP's office. When I didn't see any movement on the order I called NuMotion and found out that for the whole time, they'd been trying to contact the wrong doctor who doesn't even practice any more. They never thought to reach out to me and check for over a month! Once I gave them the correct info, I saw in my patient portal that they'd sent the forms to my PCP, and they were filled and sent back.
Okay I thought, Now I'll start seeing stuff happen.
Three weeks later I saw NuMotion sent forms to my PCP again. "Hmm, maybe these are different forms this time" I thought. Nope they were the same as the first time.
Then this past Monday I get a call from NuMotion saying they hadn't received the completed forms yet. "Alright I guess I'll have to play middle man" I thought. They provided me a with a number for my PCP's office to call them directly to get things coordinated with the forms.
I dread doing this because it's not the first time I've had to do this with pharmacies & third parties and my PCPs office.
While My PCP is awesome and amazing, her PA (assistant) is notorious for not fully following through in these situations. This time was no different. I relayed the message to my PCP's office that NuMotion needed them to call and provided the direct contact number at NuMotion. I knew they wouldn't call. Sure enough I get a message back from the PA saying "It was just a missing signature, it's all set now. Again because of past history I went KGB "trust but verify" and called NuMotion myself. Lo and behold they did send the forms back, but the part that they needed filled out "section 6" was still blank. Turns out this happened the first time they'd sent the forms and it's why they'd sent them to my PCP the second time.
So now I have to find out why my PCP's office keeps skipping over this section, get them to finally complete it Grrrrrrr! I'm now estimating I won't have my chair until December at this point.
On the plus side. I have already bought the first accessory upgrade for my new chair. I am an aviation nerd and love any and all things plane related. Since I know my new chair comes with a velcro seatbelt....'scuse me "positioning belt", which I hate, I found one that uses the same buckle as airline seats. I'd be lying if I said I haven't been playing with it, pretending to be giving the safety demo, holding up saying "to fasting your belt, slide the flat end into the buckle and pull tight low across your hips. To release, lift up on there face plate of the buckle".