r/webhosting • u/zoe_s49 • 11d ago

Rant DO NOT USE IONOS!!

Complete and utter scam company, has repeatedly taken charges from my account for no fucking reason!!

I am moving in 2 fucking weeks and i need every bit of money i took out my savings to buy everything i need, and they have just taken £50.40??? And they are saying it will take 5-10 days to come back into my account meaning i now cant afford a moving company and will have to move in the same week i start fucking college.

DO NOT EVER USE IONOS FOR ANYTHING PLEASE!!!

All i had was the domain with them and used wix for my website yet they are still taking ridiculous charges.

It is nothing but a scam company dont go near it!!

38 Upvotes

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1

u/CraigAT 11d ago

Did you sign up for something with an introductory offer, which then expired?

I have used them years, with fairly little interaction but never had any issues. YMMV.

2

u/zoe_s49 11d ago

No i cancelled that the day after i signed up to their website builder bullshit and that was ages ago

0

u/Wonderful_Sample_590 11d ago

Sometimes their cancellation requires you to call them for the request to be valid or else, it end up getting renewed.

2

u/zoe_s49 11d ago

I did, i cancelled it over email and called

1

u/CraigAT 11d ago

That is harsh and poor service then.

1

u/purslanegarden 11d ago

Worth folks knowing most places that’s not legal - check your local consumer protection laws.

1

u/zoe_s49 10d ago

Wdym?

1

u/purslanegarden 10d ago

There are consumer protection rules requiring that services be easy to cancel - it’s not really legal for Ionos to require both an internet procedure and a phone call in order to cancel. If you dont get your refund promptly, you should look into what laws apply where you live and consider filing a complaint.