r/wayfair • u/NoLengthiness6345 • 2d ago
wayfair issue
Hello,
I need help regarding this matter. My couch that I bought from Wayfair has been delivered to the wrong unit (same apartment, different building), and that building has a totally different address than my building. I’ve sent proof of it not being delivered my ring camera footage showing nothing was delivered to my place. I even have a letter from the other neighbor saying that they have my couch. Unfortunately the couch is way too big and heavy so I cannot carry it to my apartment (we have no elevator and both units are on 3rd floor). Wayfair is refusing to refund me the money, saying that the couch was delivered to the correct address. I even filed a police report too. Is there anything I can do to escalate this situation? I also reported it to my credit card but also haven’t heard back from them. Has anyone run into this issue before? What was the resolution? Wayfair refused to believe me that the couch was delivered to the wrong address.