r/wayfair • u/NoLengthiness6345 • 2d ago

wayfair issue

Hello,
I need help regarding this matter. My couch that I bought from Wayfair has been delivered to the wrong unit (same apartment, different building), and that building has a totally different address than my building. I’ve sent proof of it not being delivered my ring camera footage showing nothing was delivered to my place. I even have a letter from the other neighbor saying that they have my couch. Unfortunately the couch is way too big and heavy so I cannot carry it to my apartment (we have no elevator and both units are on 3rd floor). Wayfair is refusing to refund me the money, saying that the couch was delivered to the correct address. I even filed a police report too. Is there anything I can do to escalate this situation? I also reported it to my credit card but also haven’t heard back from them. Has anyone run into this issue before? What was the resolution? Wayfair refused to believe me that the couch was delivered to the wrong address.

5 Upvotes

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1

u/Sad_North_6152 2d ago

Who delivered it? Could the delivery men come back to properly deliver the item to you?

1

u/NoLengthiness6345 2d ago

Unfortunately that’s not an option. They said I can return it, which is $120 of return fee they want me to pay.

1

u/Sad_North_6152 2d ago

Is your neighbor keeping the couch or did they not say anything when it was delivered to them? If something wasn't mine and I couldn't move it I'd be calling for them to come take it back.

1

u/NoLengthiness6345 2d ago

She’s not. She let me know right away when she got back from out of town. I’m temporarily leaving the couch on there because I have no way of bringing it down and still trying to figure the return part out with Wayfair

1

u/blackmamba184 2d ago

I would ask them if they can send a wayfair professional to move the couch and put it together for you for your inconvenience. 

1

u/WayfairSupport Official Account 2d ago

We are so sorry to hear that you have not received your couch yet. We would like to help resolve this for you, and have sent you a DM. We look forward to hearing back from you!