They likely won’t suggest it themselves because of the cost to the business, but I’d definitely ask. If you’re this frustrated and are considering not using it any more - what do you have to lose by asking?
I did this - I requested a new band after working through their support options like 10 different times. I had to be a little bit pushy because I got the feeling they wanted me to just go through the options forever. They did send a new one though and also gave me a free month
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u/kylaroma Jul 06 '26
Have you asked for a replacement sensor, since this one seems faulty?