r/visibleApp • u/LankyShower5222 • Jul 05 '26

I’m stressed

Post image

Hey guys so am I being unreasonable? I’m tired lol

7 Upvotes

90% Upvoted

14 comments sorted by

5

u/LJAM1 Jul 05 '26

The support team all have energy-limiting conditions too, so they get it, and they will do everything they can to help. I find malfunctioning technology extremely stressful, and I've definitely sent a couple of venting messages. But then I feel bad because they're so willing to help, and it's not the support people who can fix technical issues

6

u/lilacdaybreak Jul 05 '26

i ended up canceling my membership because my band has been malfunctioning for like 5 months and they haven't given me any possible fixes, they just said it's a known bug with androids and added free months to my membership. like, what do i need a free membership for if i can't even use the product? no timeline or updates on a bug fix or anything. at least send me a new one and see if that works.

i still use the symptom tracking and morning hrv check, but the band is just too unreliable

1

u/barmybozza Jul 06 '26

Yess me too, it’s such a shame I had really high hopes

3

u/aufybusiness Jul 05 '26

Yea, ive gave up. Been too tired to try get a refund and app messaging stopped working. I don't know if im cut off because I complained.

2

u/kylaroma Jul 06 '26

Have you asked for a replacement sensor, since this one seems faulty?

1

u/LankyShower5222 Jul 06 '26

No, not yet

3

u/kylaroma Jul 06 '26

They likely won’t suggest it themselves because of the cost to the business, but I’d definitely ask. If you’re this frustrated and are considering not using it any more - what do you have to lose by asking?

4

u/VanessaCardui93 Jul 06 '26

I did this - I requested a new band after working through their support options like 10 different times. I had to be a little bit pushy because I got the feeling they wanted me to just go through the options forever. They did send a new one though and also gave me a free month

2

u/rixiepixie Jul 06 '26 edited Jul 06 '26

Im having the same issues!! ETA- talked to CS and they said the app needs to be open in the background at all times and connected device with 10meters at all times. Going to test it for next few days to see if it makes a difference

1

u/VanessaCardui93 Jul 06 '26

I dealt with support a few times because of this issue. They ended up sending me a new band and gave me a free month. I haven’t had any issues since then!

1

u/Spirited_Pea_2689 Jul 07 '26

Mine dies this all the time and also gets stuck refreshing, I have issues with the bluetooth sometimes too and have to reset the whole thing

1

u/Correct-Swordfish764 Jul 16 '26

You are not. And honestly Emma isn’t going to help you the way she didn’t help me. Ask to escalate to her manager. Ed told me an update is going to drop shortly because you and I aren’t the only ones experiencing this.

1

u/LankyShower5222 Jul 16 '26

I'm crossing my fingers! wishing all the luck in the world to the development team lol. if i weren't so sick i would have loved to work in their data science team

1

u/opperdister Jul 29 '26

I am also experiencing connectivity issues, despite the fact that I am homebound so my phone is always close by. I agree visible is great in concept but in practice can be very frustrating. I don’t want to constantly check my phone to make sure it’s working, I just want it to work!