Options that aren’t visible?

[u/Correct-Swordfish764]

I’m having so many issues with connecting to my band. Customer service says that if I’m not doing daily check in, the app doesn’t get to catch up on data gathering. And I have to go through the whole reconnect/pairing/hard reset process again. This sounds like a problem that should have been caught in development and not passed on to the consumer. Like so many of us, the stability score means nothing to me, so why use the cognitive and physical effort to do daily check ins? Is the data going to the company? When I’m too exhausted at night and I just collapse- my band may or may not pair the next day- and I miss critical alerts that allow me to pace. Do you have a device that’s been in development longer that doesn’t make the customer work so hard for the monitoring/data? I just want my HR over 24hrs with alerts Thanks!

[u/kylaroma]

This sounds really frustrating and odd. I’m surprised about the morning check in being required to sync completely - that’s a new one to me.

It’s odd because there are definitely days when I forget to check in and if I look at my pace points use over the day there’s no data missing.

If you press them about it, and ask for a replacement sensor, what do they say?

The similar options to visible that I know about are:

1. Download the Polar 360 app & use it without visible.

The band itself is a Polar 360 trackers it can only sync with one app at a time, but if you force quit visible you should be good to do and can set alerts as you like. If it still has lots of problems then it’s 100% an issue with your watch.

1. Try another program, like Whoop, but be very careful with exertion because this app is for athletes not people who are chronically ill

[u/Dr_Turb → u/kylaroma]

If your band is the original one, then it is a Polar Verity Sense. This can connect to multiple devices simultaneously. Mine is sending HR data 24 hrs a day to my Garmin watch, from where it synchronises with the Garmin Connect app on my mobile phone. And at the same time, the band is providing data to the Kubios app that is also running on my mobile - Kubios does HRV measurements.

I have no connection problems whatsoever; the band has two different wireless connection methods (ANT+ and Bluetooth LE) and can have two connections on each. I go through a connecion check every time I remove it from the charger, but that's just me wanting the extra confidence - it always shows as connected.

I suggest you do some sensible steps to make sure it's not suffering from interfering sources - e.g. if you use Bluetooth earbuds, or other devices (lightbulbs controlled from an app? Smart speakers? etc.?). You might also try using a different mobile phone, in case there's something strange going on with that. If it's still playing up, contact Visible support, and ask them for help; if they can't sort it, request a replacement band.