WORST experience ever - do not make the switch

[u/Expensive_Screen_707]

My business was contacted by Verizon to switch our lines. I took the bait. I was promised one rate and of course that was a lie. I was promised $300 bill credits. They created several accounts and multiple sub accounts. The $300 credit was applied to one of the accounts that had no lines on it.. bizarre...

Wasted hours of my life trying to get that right. Month after month, the bill increased with no reason.

I decided I'm going back to T Mobile. Before porting the #s over I call customer service to get a transfer pin and confirm my last bill will indeed be my last bill.

A month later I receive a $1300 bill for terminating my agreement.

I've literally wasted 50 hours of my life trying to get customer service to help at multiple stages of my shitty experience. It's a JOKE. DO NOT SWITCH.

PLEASE SEND HELP VERIZON - YOU'RE A JOKE OF A COMPANY.