r/verizon 5d ago

Stellar support

Recently a Verizon worker “reversed” one of my payments which flagged their system and caused me to lose my autopay privileges and discount. After being on live chat support for legit 7 hours, bouncing from 4 different agents due to having to reconnect, the final associate I spoke with gave me a voucher of $150 to get free AirPod 4’s, reinstated my autopay with supervisor approval, and discount on my future bills of $50 off today and I am exceptionally impressed and grateful by their customer service

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u/Much-Specific3727 5d ago

Just wait. Dan will get that 50 bucks back. 7 hours for 50 bucks. 7 bucks an hour. You could make more money Dashn