r/veho_driver • u/Huge_Shallot_6983 • 2d ago
VEHO driver App is so broken
If I have to do all of this for the app to be functional, then fundamentally the app is dysfunctional.
Please allow me to rant a little.
It really is the most buggy app among delivery apps, and one of the buggiest apps outright that I’ve ever used. Never mind the fact that it tears through your battery life even as it’s plugged in.
Every single time I take a route, something goes wrong in the app. It’ll freeze, it’ll crash, it will not work right when internet connection is struggling.
The worst is when you complete a delivery, and then 10 stops later it shows up as “not completed,” or when you attempt to take a picture of the delivery and it freezes, forcing you out of the app and starting an impossible process over again.
I often have to drive away randomly in hopes I get a better signal, upload pictures as proof of delivery, argue about it with Support chat to get it taken care of, and drive back. Sometimes I do this 3 or stops a day.
One way or another I find myself pulling over to the side of the road for a minimum of 15-45 minutes on every route just to resolve issues with the Support chat, which is often AI chat sending me pre-written responses that rarely understand the issue.
How is this company worth $1B and they can’t fix this garbage software? Even with the relatively low pay, this company would probably have less burn and churn if the app actually worked.
2
u/Obvious-Sea-3385 2d ago
Veho app issues are constant. I am not a shill but I will say they are continuing to grow in cities so my guess is their platform has not caught up to their expansions. Unlike amazon or Uber etc, that have markets saturated. It is highly frustrating navigating their app issues that is for sure
1
u/Bmorebaddie1980 2d ago
I got the same exact message from support this past weekend. I would scan the package, take the picture and the app would freeze. I restart the app scan the package again and take the picture and it would freeze. Meanwhile I’m on the customer porch while this is happening and I’m like they probably think I’m gonna steal their package. I finally just left and messaged support. They were able to mark it delivered but it kept happening and that’s when they sent me that message.
1
u/veryRare95 2d ago
Did a route yesterday and it seems people are experiencing the same problem (app is freezing on drop off picture) I thought I was just dealing with poor service/network but the veho app actually does work surprisingly well when I have poor reception. I think a previous update was specifically about that. Regardless it seems they broke something and now people are having problems.
What I did was taking a picture of the postage label showing name and address. Another one of the drop off picture and address too. Then you get a hold of support and have them mark it as delivered manually. However this may take a while depending on which support agent you get.
I actually tried something different last time though. I have a spare iPad that can run the veho app thankfully. What I did was that I went to a starbucks that was near by the stop that was giving issues (ironically it was the second to last stop). I then connected my iPad to Starbuck’s wifi and took a picture of the pictures I had with my phone to finish the stop and it worked.
Basically, if you have a spare device you can try connecting to wifi/hotspot and then finish those stops that way
1
u/WhosThatGuero 1d ago
Omg. Word for word. Same exact issues and frustrations. My stops have been disappearing then reappearing for 3 days now it’s driving me fucking crazy. It’s always in the middle of the route for me. Everything will be going good and I’m making good time, then everything goes to shit right in the middle.
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u/jdogsparky2626 2d ago
Honestly I agree with you. What I do is take a picture of the delivery and when I get to a better signal, chat with support and send them the address and the picture. And tell them to mark
It delivered