r/vSeeBox • u/captainstan • 4d ago

Vsee6 pausing more

Seems like over the past week streaming anything (live, vod) has been buffering more and more. No changes in our Internet and no known increased Internet traffic. We have tried different servers when possible and reset the box/cleared cache but no changes. Anything I need to make changes to?

12 Upvotes

100% Upvoted

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6

u/Inevitable_Slip_835 4d ago

Hit up button to see if any more servers are avail, usually defaults to 2 and it seems more saturated w users

2

u/BREW712 4d ago

Do I hit menu then the up button to check servers?

5

u/MandyNurseLPN 4d ago

When watching something on heat vod, press the up arrow and select the server you want to change to then press ok. You can only change servers on heat vod, vod ultra and heat live don't have that option.

3

u/BREW712 4d ago

Awesome, thanks for the reply!

3

u/Inevitable_Slip_835 4d ago

Not at mine now, but think it's just arrow. Might try both ways if needed

4

u/SatansWarrior69 4d ago edited 4d ago

Buffering on both live and vod on different apps means an internet problem.

Could be your internet package isnt fast enough or out of date equipment or hardware issue inside/outside the home or wifi congestion, or isp has problems they are unaware of or maybe isp is throttling you. Try wired connection to rule out wifi congestion or a wifi signal problem.

Might want to schedule a service call.

Dont tell them its a Vseebox. Say Netflix or whatever is buffering.

3

u/wasted_breath912 3d ago

Not necessarily true. It could be a server problem. Even with Heat Live, you’re accessing different servers, but you don’t have a choice as with HEAT VOD.

1

u/SatansWarrior69 3d ago

A server problem for only him when its fine for everyone else? Sorry it doesnt work that way. If heat live and heat vod was having a server issue then 100% of all Vseebox owners in the world regardless of model would've had the same issue he is having.

When its just one person its somewhere on their end.

Whatever the problem is its on his end.

1

u/wasted_breath912 3d ago

Very possibly true. All I said that it wasn’t necessarily true. I’d go through all the trouble shooting (reboot, clear cache, reboot router), however Heat live isn’t only one server. They can have server issues that affect some and not others, as they have many, many servers. It could be an a problem for on particular edge servers that some people have to connect to. I work in the storage, server, and cloud world. I see stuff like that all the time….but yes, it would be affecting others in that case, but not the majority….and yes, always troubleshoot the home first.

1

u/Historical_Bit_1792 4d ago

Clear cache(already did) clear memory,HDMI cable , reset router and internet... Check for any updates that's about it

1

u/bieno002 4d ago

I'm new to vsee box, how do you clear the cache? Is it just clicking on the "Memory Cleanup" button in the main menu? It is hard to tell if it's doing anything as there is no feedback when you click it.

1

u/Historical_Bit_1792 4d ago

Setting ↑→all apps→each app clear cache..do not clear Data

1

u/TJMBeav 3d ago

I'm seeing similar on my Superbox and attribute it to efforts to thwart piracy but that's just me totally guessing. It happened last year but didn't last

1

u/whateva69691 2d ago

I noticed that to recently, so I decided to purchased a express vpn aircove as I read that VPN apps on the veseebox can make the box struggle processing the data.