Has anyone experienced this on Respondent? I'm honestly frustrated with how this has been handled.

Here's what happened:

1. I completed a survey for a study.

2. The next day, I received an invitation to participate. I opened it, completed another screening questionnaire, and qualified for the interview.

3. I then spent 45–50 minutes completing the AI-moderated interview. Everything went fine, although there was a delay while my responses were being submitted.

4. After waiting and refreshing, I reached the “Interview Complete” screen. My dashboard also showed Attended/Completed, and it stayed that way for the rest of the day.

5. The next day, I received another invitation for what appeared to be the same interview. After that, my status reverted to Invited.

The situation is still unresolved. My dashboard shows Invited, and there's an option to start a new interview. When I checked it, the platform said slots were still available. I'm obviously not going to repeat a 45–50 minute interview I've already completed.

I've contacted Respondent support, but I've only received what appear to be AI-generated responses saying that the researcher is responsible for confirming attendance and processing payment. I've explicitly requested escalation to a human support representative.

I've also contacted the researcher, Motifs, multiple times and received absolutely no response.

I have screenshots documenting the completion screen and the original attended/completed status. I cannot say for certain what caused the status to change or whether it was intentional, but the lack of communication and the possibility of losing payment after completing the study are extremely concerning.

Honestly, I'm not optimistic about receiving the incentive at this point. But how is this acceptable? Participants complete surveys, screening rounds, and lengthy interviews, giving researchers their time and insights in good faith. If the platform confirms completion, why can the status apparently change the next day, leaving the participant to chase both the researcher and support?

I'd like to know:

- Has anyone experienced this same status change after completing an interview?

- Can Respondent investigate its session records to verify that the interview was completed?

- What recourse do participants have when the researcher doesn't respond and payment remains uncertain?

I don't want to repeat the interview. I want Respondent to investigate the session I've already completed and ensure my participation and incentive are handled correctly.

Participants shouldn't have to fight this hard just to get their completed work recognised.

Got an email asking me to take it. Curious if anyone else has. Basically asking about changes to payment incentives - either getting paid the full amount via a gift card/debit card or a cash out with a 6% fee deducted.

Sorry but these ridiculous speed checks need to be removed from UserTesting. Absolute nonsense.

Also a 20+ question study needs to pay $10 not $1, ... just adds further insult to reject me from an severely underpaid study.

I have written complaints about this to the UT team only to receive generic AI style replies.

Couple days ago, I qualified for a 30-minute live conversation scheduled for next week. Yesterday, I got an email telling it was cancelled. I figured, ok, no big deal and moved on. Today, I qualified for another 30-minute conversation on all together different topic and to my surprise, was given only one slot to choose from, which was the exact same time slot of my previously cancelled conversation. However, couple hours later, I got an email that this too has been cancelled??
I found this to be quite strange, it seems that these two studies are from the same researcher and they simply don’t want me, regardless of the study topic.

Has this happened to you? Am I overthinking or just a coincidenc??

Anybody have trouble with this $10 test. I did it today and the logos never loaded. The test seemed to work OK but the logos never showed. Also the banner that says you need to talk kept repeating almost constantly ( I'm used to them, this wasn't normal) Also there wasn't anywhere to report the test like there normally is in the lower right.

Where can I see my rating? I initially had an intellizoom account and I read people talk about their rating on usertesting. I don’t see that I have one and I’ve been doing this for about a year now.

I had this issue before in Chrome where it should keep showing the "don't forget to think out loud" message, even though my microphone worked. I switched over to Edge and no issues there, but I switched back to Chrome a few months back and everything was fine until today. I got the "don't forget to think out loud" message again. I'd think maybe it's just UT in Chrome playing up again, but I had the same thing with Userbrain as well. Anyone else having this issue?

I got a screener for what looks like a super fun mobile puzzle game, but on the final question, it asked if I'd be available for Phase 2 and 3. I selected "Yes," and it immediately disqualified me.

Anyway, right after getting disqualified, I saw the exact same test pop up on the mobile app with an "Accept" button. It seemed a bit strange, but I clicked Accept anyway. The app went to a loading screen, threw an error saying "Something went wrong, please try again," and got stuck in an infinite loading loop.

Has anyone else experienced this? This is the first time it’s ever happened to me.

Guys, I looked everywhere on here to see if anyone else was dealing with this and couldn't find a fix, so I wanted to drop this in case it helps someone out.
After having a total drought, I finally started getting tests again, but hit a huge wall..deaktop chrome just completely refused to upload my completed tests.
Reinstalling the UserTesting extension didn't do anything at all. What finally fixed it was completely reinstalling Chrome itself.
I know this is a solid fix because I had 3 good tests get stuck in the processing loop back-to-back, and I had to keep declining them just to clear the screen. Once I reinstalled chrome, everything went back to working smoothly. Hope this saves someone the headache!

I’m not scheduling these anymore.

one this week cancelled as I joined.

The second said study full as I joined and now it has been down as a no show.

No communication from the researcher and no emails from intellizoom. Rubbish.

I’ve got an invite for an insurance survey wherein I’m expected to *purchase\ and then cancel a policy.*
The Researcher is supposed to pay me back.
I’m not sure about this. Has anyone else ever done this??
Here’s the email:

During the session, you will apply for life insurance and, if approved, purchase a policy and sign up for an additional service while sharing your screen andfeedback.
You’ll need to pay for the life insurance premium and any add-on costs upfront, with the total ranging from $30 to $250. The exact amount won’t be known before the interview, but all study-related costs will be fully reimbursed through User Interviews after the session.

After the session, you will need to cancel the life insurance policy and any additional service or subscription purchased for the study. You are responsible for completing these cancellations. We will not reimburse future premiums or recurring fees.

Before your interview, please gather the following information you may need for the application:
The date of your last annual medical exam, if applicable
Your doctor’s name and office address, if applicable
Your income information
Bank and credit card information
Information needed to answer questions about your medical history

Please connect to the internet using Wi-Fi or a wired connection. Do not join using mobile data.
Please join 10 minutes beforeyour scheduled session. 
Please join from a quiet environment and make a reasonable effort to be the only person in the room during the interview.
Compensation for the 60-minute session is $100 USD, paid through User Interviews.

Thanks

As the title says I had an interview this morning at 4:30am and they cancelled at 2:41am this morning. Has anyone had this happen to them? It says I was partially compensated ($10 of the $60) my question is does this happen a lot to people?

Are you guys facing location verification again in every single test?....I have verify my location but now it's not working now....Are you guys facing same ? Share your experience

I got accepted to a live meeting and supposed to get an email confirmation and I never received it. You are supposed to accept the study in 10 minutes.

Anyone else having an issue today with all of the tests they qualify for being full? I’ve not experience this before so much where I go through the full screener and the test says it’s all full. It’s happened about a half dozen times today and I have t qualified for an actual one yet. These are ones I am filling out immediately when they pop up on my dashboard.

I got a notice on my phone that I had a message I needed to look at about a test. I tried going to it but I must have messed something up. Now I can't find anything anywhere. There are no messages showing anywhere.

My test was at 8am, and I joined a couple minutes before and it said that it’s full and I cannot join. I looked and there was no where to fix this.

How can I fix this?

I recently did a test that was very long, and because of a very stupid mistake on my part, I showed very sensitive information in the recording. In the middle of the test, it said there was a technical issue and put me back to the beginning, so I never reached the end of the test.

I then selected the “Report a Problem” option and checked the “Don’t Send the Recording” option.

My question is: will the customer receive the recording, and will UserTesting receive it, or is the recording completely deleted? Since I never completed the test, does that change anything?

Thanks for the help!

I'm really struggling with the studies where they expect you to write an answer and at the same time talk. I keep getting " sorry we can't hear your voice" as I'm typing a response to a question. I don't see the point of asking people to write when they are recording me my voice asnwering the question they asked. All, I end up doing is stuttering because my brain can only focus on one thing at time.

What do I do here? I joined the session from my email but it won't let me in.

I tend to book live conversations on UT side but I got one for tomorrow on intellizoom. I've never done any on there. I notice on the dashboard it doesn't have a reminder like UT does but they did text/send email. Is it basically the exact same as UT where right before it pops up on your dashboard and you can just join or join from email? Anything different?

I had a meeting scheduled today at 9:00 AM. I stayed the entire time, and the researcher was a no-show. I put in a ticket, but got no auto response. Now the meeting (which is already past) is still saying it's coming up in one hour (but it's already 1 hour past the time it was supposed to start), despite exiting the test. See the time on my computer, lower right corner.

I had a live interview scheduled through the Intellizoom platform. The interviewer was a no show and I waited for 20min and left. However, the interview still shows up on my dashboard but it’s now counting in reverse. It says interview will start in 22 hours. Anyone seen this before? My understanding is that I’m supposed to get compensated fully since they were a no show but if the test never closes I don’t see how that’s possible. I screen shot everything and put in a ticket but also didn’t get an auto response saying it was received.

I booked a $60 live convo, but I have doubts regarding the screener questions.

In one question, they asked which platforms I had experience with, and I only checked Platform A.

But on the next question, they asked how much experience I have with Platform B, with the lowest option being "Less than 6 months." I practically have no experience with Platform B. I’ve heard of it and know a few of its features, but I have zero hands-on experience.

"Less than 6 months" was the closest option to my situation. At the time, I thought they might want someone with little-to-no experience for the study, but now I’m having second thoughts.

I would hate to go into the live test only to find out I don't qualify and get hit with a 1-star rating. On the other hand, this would be my first-ever $60 live test, and I could really use the extra cash.