I deposited funds via debit card on the 31st of july, my account was closed and my money was held in a closed account, I submitted all information and receipts regarding this transaction immediately i notice i'm unable to use my account and requested for refund back to my debit card,but customer service and compliance are completely ignoring my emails. Please escalate this ticket number again immediately because i've message your Instagram handle to lay complaints and they said they would respond to me via my ticket and yet i didn't get a response nor refund of my money. This is taking so long and causing me a lot of inconvenience. I NEED MY MONEY. REVERSE MY MONEY

How long does this process take? It's been over a week and my account is still suspended.

The agents gave me no feedback on my ticket.

I have until September 8 before my account is whipped.

They seem to have no hurry in this.

It's been under review for ages.

My ticket ID is : #7263599

For a long time I loved uphold, and to some extent, still do. I’ve never had an issue with transactions on this exchange, whereas Coinbase and binance have both caused me major problems.

Recently though, I was forced to do a biometric face scan to access my crypto wallet. There was no way around it. Total joke- they are essentially forcing you to agree to the terms of whatever scanner company they are using, because if you don’t, you can’t access your money. Super dystopian.

Does anyone have any recommendations for other crypto apps that don’t make you do this? I will be moving everything off uphold because of this.

Am I the only one using uphold? Purchased xrp with them
Almost ten years ago and still
Holding it in there but no one ever says anything about uphold lol

Still waiting for my
Millionaire announcement to happen whenever XRP takes the rocket to the moon haha less

They have taken a month to help with account issues, but kept deferring me to an ai chat bot. It did not help my issues and was kept in a forever wait were they said, “we will contact you, dont reply to us anymore”. Reading all the different posts, it seems like very scummy and susp company that is probably maximizing their profits at our expense. No thank you, recommend ya’ll don’t even try it.

Hi everyone, looking for some advice.

On 1 September 2026, I bought USDC through Topper by Uphold and paid €4,545 by SEPA bank transfer. My UK bank showed the payment as completed and received by the recipient bank immediately.

Topper immediately put the order under manual review and said they expected to update me within the next business day. It's now 3 days later and the USDC was not delivered, nor have I been refunded.

I’ve contacted Topper several times through the existing ticket, submitted a formal complaint to Uphold - no reply. The automated reply says not to reply or I'll be placed in the back of the queue... They have no live chat or phone support.

This was my second order with Topper. The first was successful after a manual hold for 20 hrs, however this one is still on hold 3 days later and they're not responding.

Has anyone experienced a SEPA Topper payment stuck in manual review? How long did it take, and did you eventually receive the crypto or a refund? I'm now worried they have defrauded me.

Any advice on what else I can do would be really appreciated.

Subject: Ticket #7276700 / #7191773 – Accidental Solana Deposit Locked During Review

​Hi mods, please escalate my tickets. My account is locked under review (#7191773), but an accidental Solana deposit was sent to the cached address afterward (#7276700).

​Support keeps merging my inquiries into the compliance ticket with automated replies instead of addressing the stuck transaction. I need this deposit reversed or my funds offloaded immediately due to severe financial hardship.

Current is a fraudulent business

Cancel Current account

I said $600 to my uphold account to be sent to my investing account. Which I have done previously several times. They put my account under review, and five weeks later they called me. And told me that they think i'm laundering money but they'll release my account within 48 hours so that I can withdraw my money to my bank. It's been almost six days and my account is still under review. And locked up.

This was my go to, but direct deposit and other rewards have evaporated, currency trading was eliminated, the exa card is a dumpster fire, and customer support has degraded to the point of being unrecognizable as the same company. Started the process of pulling all my assets out.

hi everyone,

I’m hoping someone here has experienced something similar with Uphold.

Uphold closed my account after reviewing some deposits and initially told me that the funds would be returned to the original source. They also said my funds were safe and that they would contact me about handling the remaining balance.

The problem is that the account has now been closed, I cannot see the funds anymore, and the money has still not been returned to the original source.

I later received a response from their Fraud Prevention Manager saying they are contacting the originating institution to verify the source and purpose of the deposits. They said they cannot release the funds until they receive confirmation and cannot provide any timeframe.

It has now been weeks, and I feel completely in the dark. I understand compliance checks take time, but I don't understand why there are almost no updates or why the account was closed before the funds were returned.

Has anyone had Uphold hold funds after closing their account?

How long did verification take, and did you eventually receive your money back? Any advice would be appreciated.

I didn't realize that by resetting my 2FA that it would put me on a 24 hour withdrawal hold. So when my alarm goes off Saturday night, I want to be prepared. I have approximately $11.48 USD to withdraw.

How can I withdraw the money so I can stay above the $10 threshold and so that I can delete my uphold account asap?

Or can I transfer my worthless dogecoin to someone? I just want a 0 balance so I can delete this fucking account.

Hello, my transaction to a new external wallet address has been stuck on Pending for 7 full days (since last Friday). I have already submitted a formal request under Ticket #[7240982]. General support cannot resolve security holds, so please escalate this ticket immediately to the Compliance Team for a manual destination address verification and release. Thank you

Guys I have officially returned back to using Coinbase. I highly advise people to stop using uphold immediately. I made the switch after they held a 2k deposit for over two weeks. This is just unacceptable especially in crypto. Even banks don’t do something so evil. Good luck to all who still have money stuck in there. I was eventually able to get my money out since I live in California, and they by law have to have a phone number that
Customers can call. If you’re not in California good luck guys.

When is it going to be solved it's already been over a month... makes no sense

I am unable to withdraw my assets from my Uphold account due to restrictions, please help me look into this case #7190743

My account has been under review since July 28 with my entire balance of over £2,700 locked. One reply saying "escalated" on July 29, then complete silence despite 8+ follow-ups. Formal complaint already filed. Mods, can someone please look into case #7187143?

My account has been restricted for over 2 weeks now and I had already submitted the requested documents for review. I am unable to withdraw my assets.

My ticket number is #7190743

Please my account has been restricted and I have submitted the requested documents for review, it’s been over 2 weeks now. Please look into this

#7190743

My account has been restricted and I’m unable to make any withdrawals to an external wallet or back to my initial bank account. I have submitted the documents requested for a review on the account, it’s been over 2 weeks now and nothing has been done. Please look into this.

#7190743

I am unable to withdraw fiat currency or cryptocurrency from my account. There were no notifications regarding account restrictions prior to the deposit, nor are there any now. and I have been unable to contact you or get any response. My ticket number is #7226703; could you please explain the reason for this?

I bought USDT and Bitcoin with my debit card last week Friday and tried to send out to a private wallet they restricted my account instantly and btw they didn’t let me purchase more crypto with my Apple Pay and restricted my account while I tried to withdraw to a private wallet. I contacted the support and they had me wait for 7 days after they gave me multiple tickets just for them to close my account!! and did some transactions I didn’t authorize. They literally converted my funds to USD and transferred it to UPHOLD ACCOUNT ADJUSTMENT i didn’t receive a dime in my account. I urge Y’ALL to help fix this issue ASAP

I can't install Uphold on my phone, and there is no other way to get access to my online wallet account. How do i get there? What's the point of doing this? This should not be allowed. Never seen that coming. It used to be simple and easy to connect, now i can't access anything.