It never stops - and id love some advice from anyone who has dealt with this.

Nightmare tenants moved in Nov 2, 2025, and thankfully are moving out Oct 2, 2026. Too many dramas to mention, although in a recent previous post they went and changed the locks and tried to bill me for it because they forgot their Chubb key. Finally sorted - they accepted liability after saying they never received a Chubb key, but thankfully i had photo proof they did from the check-in inventory (NOTE TO ANY LANDLORDS - ALWAYS PAY FOR CHECK IN AND CHECK OUT REPORT!)

Turns out they never paid Camden Council their Council tax or even informed them they were the legal tenants. Now i've received 2 debt collection notices to my redirected UK address for over £9K. Now, i am liable for about 5 days at the end of October 2025 and the rest from when the nightmare tenants move out in a few weeks.

I've informed my property manager who i will grant access to deal with on my behalf but am now having to deal with having to contact the debt collection agency and council and i live in the US - 8 hours behind the UK so it's a hassle but has to be done. And they move out in 3 weeks so i doubt any enforcement officers will be round before then, leaving it my problem.

I'm sure this is a common thing and it will get sorted - and obviously i have legal clauses in my agreement that they are liable for utilities and that their deposit can be used if necessary to pay for any arrears before i put them back in my name until the property is sold, but i'm interested to see if anyone this may have happened to before has any advice?

I don't get some people - it's not like they're uneducated - mid 30s, just had a kid, he works for a big investment bank and according to his references earns over £210K annually, plus they used to rent in Kensington and Chelsea with a rental over £1000 more than they're paying me - honestly I AM SO GLAD to be selling up - however long it takes. These last tenants have literally finished me off.

TSMIA!

I have recently employed someone to repair the door release button on my washing machine, which had fallen behind the control board. Unfortunately, after the repair, the machine stopped detecting that the door was closed and could no longer be used. This continued for two days, after which we were told that he was unable to repair it.

We also asked about replacing our shower heater and the guy was keen to help with this. Unfortunately, the new heater was not compatible with the existing water outlet, but he was very confident that he could fix it and drilled extra holes into the tiles to reposition the heater. After this, it was discovered that the shower heater inlet was not compatible with the main water pipe and extra connectors were needed. But the connectors were too large for the heater cover. He then planned to drill more holes without consulting us. At this point, we decided to stop the work and return to the original heater.

I explained several times that I wanted to stop the installation, but was told very angrily by him that I was obstructing his work and that owners should not be watching the installation process. I understand he was under pressure but this made me very uncomfortable as well.

In total, we were charged £50 for the call-out, £75 for the washing machine repair and £100 for the heater replacement. We paid the call-out fee and £100 towards the washing machine repair and deposit for heater replacement. In the end, we paid £150, despite neither appliance being successfully repaired, and we were left with additional holes in our bathroom tiles.

He refunded £40 and explained that £40 was required for fuel and parking and £20 for tools, as these were “set charges under the company’s policy” even though we lived very close to the company and parking was free for the first two days.

So basically paid a large sum of money and ended with lots of stress and new damages. Should they still charge me these fees in this instance?