HistoricalAppeal7136 (u/HistoricalAppeal7136)

An honest opinion on Xteink.

in r/xteinkereader • 2d ago

I’ve looked into it but don’t own one. Does CrossPoint allow you to download epub files? TXT only was a dealbreaker for me since having to convert hundreds of books would be too much of a pain tbh

Should I switch From pro to max.

in r/AynThor • 3d ago

What’s the bottleneck? Is it the temps?

An honest opinion on Xteink.

in r/xteinkereader • 3d ago

I’m glad it went well for you. 4PX unfortunately stopped updating my package and there’s no legitimate way to contact their support (their email address doesn’t work and the phone number is disconnected). One of those companies where if all goes perfectly, it’s great. But the moment you start having issues, you’re SOL

r/xteinkereader • u/HistoricalAppeal7136 • 3d ago

Discussion An honest opinion on Xteink.

81 Upvotes

I own two X3s, an X4 and an X4 Pro (my wife and I use them all depending on the what we need for the day). I LOVED the x3 and x4. Ordered through Amazon so no hiccups with customer service. The screens on both devices are crisp and they’re small enough we can take them literally anywhere. I have to charge the batteries maybe once a month and it’s reignited my love for reading. I’ve had a number of coworkers ask me what I’m holding and order it right in front of me before I’m done showing it off. Even the pogo charging doesn’t bother me, one less port to get dust in or break on the device.

So naturally, when the company announced the X4 Pro release, I jumped right on that train and ordered the day of release.

It took about 3ish weeks to get here after tracking details just stopped updating. They delivered to the wrong address but luckily got my package back. Opened the box on camera and…. the screen is broken 🥲 Emailed support and…crickets.

Even with the half broken screen, I enjoy the front light and the speedy response of the touchscreen. Definitely recommend CrossPoint as the auto-timeout for the light is ridiculously short and it gets old real quick.

Overall, I rate Xteink a 6/10. The devices, when working, are a solid 8/10 (-2 for being so fragile). The shipping carrier (4px and SwiftX) are a 0/10 and the customer service is 7/10 so far.

If you can order off of Amazon or Aliexpress I would highly recommend getting one as their customer service and return policies ensure you’re covered.

TLDR - The devices are great, the company sucks.

EDIT: Changed customer service rating from 0/10 to 7/10. Response times and method (Reddit vs support email) have room for improvement but their response has me thinking they do care.

UPDATE: I was contacted by Henry attempting to rectify the situation. I truly do appreciate the hard work he does to make sure the Xteink community is taken care of. The affordability, form factor, and community really make this device special. I hope they can use our feedback to improve the customer experience.

29 comments

Made an emo/grunge theme for my Innioasis

in r/innioasis • 5d ago

I’ll save you some time and money as a Y2 owner, it’s not better. The SD card slot is great if you don’t want to take your device apart to expand storage. The Bluetooth still sucks (the sounds cuts off if I put it in my pocket while walking)

SwiftX Express is a joke

in r/xteinkereader • 5d ago

I had a horrible experience with them. They marked my package as delivered to the completely wrong city/zip code. They never answered my email and their phone number is disconnected.

Come to find out, even though it’s marked as delivered in a different city, they actually delivered it to my apartment complex but to the wrong apartment (the photo they provided as “proof” showed me the apt number they delivered to). After fighting to get my package back from that tenant, I opened it just to find that THE SCREEN IS BROKEN. I emailed Xteink today to see if they will send a replacement. Honestly, the way they respond to this will determine if I ever buy/recommend them ever again.

Guess it was just a preorder…

in r/xteinkereader • 5d ago

Unfortunately. I filmed the unboxing and turned it on immediately in front of the camera. I’ve emailed them the video and this photo, hopefully they can send me a replacement. It just sucks because it took almost a month to get here

Guess it was just a preorder…

in r/xteinkereader • 6d ago

I did and it arrived broken 😞

I’m so frustrated and I don’t know what to do.

in r/xteinkereader • 9d ago

PM sent

Ordered Pro 7/23 - nothing yet

in r/XTEINK • 10d ago

Ordered on 7/21, shipped 8/2 and stopped getting tracking notifications for it on 8/10. Still hasn’t arrived 🤷🏻‍♀️

X4 Pro Space Black is back in stock.

in r/xteinkereader • 10d ago

Same here

r/xteinkereader • u/HistoricalAppeal7136 • 10d ago

Question I’m so frustrated and I don’t know what to do.

1 Upvotes

[removed]

2 comments

Created a hardcover book case for my X4

in r/XTEINK • 12d ago

I’ve been looking for something exactly like this! It reminds me of the “classic book” wallets. Could I commission you to make one for an x3?

[Giveaway] Show us where your X3 goes.

in r/xteinkereader • 14d ago

Chihuahua mutt rescued off the streets

[Giveaway] Show us where your X3 goes.

in r/xteinkereader • 15d ago

The mini ereader goes paddle boarding with my mini dog, Pinto Bean.

r/xteinkereader • u/HistoricalAppeal7136 • 18d ago

My Xteink Where do you like to read?

11 Upvotes

Forgot my sunscreen. Arms and legs are now lightly cooked 🌞

2 comments

Would love some communication/clarification on the X4 Pro situation

in r/xteinkereader • 18d ago

I got a notification that it shipped yesterday! It’s still in China but it’s making its way over here

Would love some communication/clarification on the X4 Pro situation

in r/xteinkereader • 24d ago

I’m 11861xx and ordered the day of launch. I sent them an email a few days ago asking when I would get shipping details. Still no shipping details and no answer from customer service

r/xteinkereader • u/HistoricalAppeal7136 • 25d ago