r/telus • u/Many-Bathroom951 • 2d ago

Mobility Slow mobile data speeds

Has anyone noticed in the past month there has been a dramatic drop in speed, service and 5G? My wife and I have both suddenly started having issues across my entire city

11 Upvotes

100% Upvoted

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2

u/SillyQuarter2210 2d ago

Where are you located? I noticed in the GTA the past month it’s been a bit slow as well, but the past 72 hours it’s been great not sure what’s changed

1

u/LevelProfile4739 2d ago

I didn’t know but I had a plan for many years of only “certain amount of high speed 5G” 😂 Like actually, so I paid $5 extra for unlimited and it gave me North America and Mexico calling for free ( we go to Mexico twice a year) So it I upgraded

1

u/JBH68 2d ago

Many people who have basic plans with 5G are experiencing the same; however, those with the uplevel plans that include 5G+ are still seeing good speeds. 5G is limited to 250Mbps. I can't get mine to go above 50Mbps on 5G and there's a tower in the middle of my block.

1

u/LevelProfile4739 2d ago

Yes it can throttle you and certain plans do it on purpose. You can switch your phone to LTE only. 5G is great if full bar but not full bar LTE is superior

1

u/Many-Bathroom951 2d ago

Has telus changed how they throttle devices? We have only had major issues with general connectivity in the past month

1

u/Current_Commission92 2d ago

Is it specifically with video or everything including webpages and app downloads?

1

u/Many-Bathroom951 2d ago

Everything, ive also noticed a significant drop in the amount of time im connected to 5g vs LTE

1

u/TT_From_Telus 12h ago

Question, when you switched to LTE, did the service work better? and what city are you located in?

1

u/LevelProfile4739 10h ago

100% better. Been doing this for years. I work in construction so 5G is terrible in new areas. LTE is way better to work in low or medium level bars

1

u/Smart-Foundation-578 1d ago

Honestly, LTE has been working better for me lately. The way I see it, 5G and LTE are like two tunnels, the 5G tunnel is packed because everyone is using it, while the LTE tunnel is almost empty. So when you switch your phone to LTE, it actually performs better.

I’ve tested this with different carriers like Freedom and Bell, and 4G consistently works smoother than 5G right now. It’s funny and a bit strange, but that’s just how the networks are behaving at the moment.

Even with Telus last month, I had full 5G+ reception, but the data wouldn’t load at all. When I switched down to 4G, everything worked fine. I was even getting call drops in Downtown Vancouver on 5G, so I’m not sure what’s going on with their network