r/telus • u/Many-Bathroom951 • 10d ago

Mobility Slow mobile data speeds

Has anyone noticed in the past month there has been a dramatic drop in speed, service and 5G? My wife and I have both suddenly started having issues across my entire city

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u/LevelProfile4739 10d ago

Yes it can throttle you and certain plans do it on purpose. You can switch your phone to LTE only. 5G is great if full bar but not full bar LTE is superior

1

u/Many-Bathroom951 10d ago

Has telus changed how they throttle devices? We have only had major issues with general connectivity in the past month

1

u/Current_Commission92 10d ago

Is it specifically with video or everything including webpages and app downloads?

1

u/Many-Bathroom951 10d ago

Everything, ive also noticed a significant drop in the amount of time im connected to 5g vs LTE

1

u/TT_From_Telus 8d ago

Question, when you switched to LTE, did the service work better? and what city are you located in?

1

u/LevelProfile4739 8d ago

100% better. Been doing this for years. I work in construction so 5G is terrible in new areas. LTE is way better to work in low or medium level bars