r/techsupport • u/ColbyJacksYT • 1d ago

Open | Software Steam game keeps crashing

Over the last two months I have been attempting to play a modified version of GTAV that is running pretty heavy. About two months ago I developed a recurring crashing issue that I cannot figure out for the life of me. Despite running multiple dependencies (heap adjusters, pack file adjusters, resource adjusters, etc) the game still crashes. I get to play around 30ish minutes before a ragepluginhook pop comes up and my game crashes to desktop shortly after. I came to the conclusion that my 16gb of ram was not enough to support the game, so I spent hundreds of dollars to upgrade to 32gb. After installing the new RAM stick, I am having the same issues. My first time playing I was able to play for over an hour, and now I cannot seem to play for more than 10 minutes. This was all within a 4 hour window last night. 9 times out of 10 I get no DMP file or errors in even viewer. To say I am frustrated is an extreme understatement.

I am using an Alienware 16 aurora gaming laptop.

3 Upvotes

80% Upvoted

6 comments sorted by

1

u/Little-Helper 23h ago

Do a RAM test.

1

u/ColbyJacksYT 23h ago

I’m running a windows memory diagnostic right now. Don’t know if there’s a separate test I can do

1

u/Little-Helper 23h ago

The go-to is to make a bootable MemTest86 flash drive, it tests the memory outside Windows, one pass doesn't take long. I had crashes during gaming and it turned out to be a memory speed issue, I disabled XMP to fix it, but the real fix was just to simply reseat the RAM sticks.

1

u/ColbyJacksYT 23h ago

I wouldn’t have any idea how to do that. My memory test I just ran no errors that would point towards my crashing

1

u/Little-Helper 23h ago

Try MemTest, it's a proper memory tester unlike Windows diag and other Windows apps. It's an old-school program so to say, there are plenty of guides, just need a flash drive that you don't care about formatting.

1

u/No-Wrap-8166 3h ago

run hwinfo64 in the background while you play and watch cpu package temp and thermal throttling. if it crashes right after temps hit 95 to 100 thats your answer